@VerizonSupport It appears that a correction has been made. Rest assured I will be monitoring my account to make sure all credits have been applied. Thank you to Julisa for her help!
@Verizon Thanks for removing a promo credit for 2 phones returned 2 months ago “claiming” I sent an empty box. Total BS and not the first time with your Fort Worth, TX warehouse. Way to screw your loyal customers out of $1600. 20+ years down the drain. #poorcustomerservice
@VerizonSupport Well - 50 minutes on the phone later I believe that Verizon is making it right by reinstating the credit. Only time will tell if I need to call again 😏