Extremely disappointed in @SouthwestAir and how they handled family missing my daughter’s wedding. Not sure where the excellent customer service went that we have come to expect but I will not be buying tickets from them for a very long time if ever again.
@SouthwestAir Thank you. Your silence and no response is just confirmation. Not sure what happened to your great customer service. You just proved my point.
@SouthwestAir Honestly the way we were treated doesn’t give me a reason. There was no effort to retain us a customers. Why should we try again when @SouthwestAir didn’t even seem to care if we went with other airlines or not? The whole situation is very unfortunate.
@SouthwestAir We have multiple times actually. And actually was met with a few rude customer service reps. This whole experience has left a horrible taste in my mouth. We are flying to Dallas in November and will be using another airline because of this experience.