Kevin Mitchell

Marketing + Partners at @GOCareCX. #Telecom + #cloud guy. @BostonCollege grad. Husband & father. Be good & be nice! Opinions are mine or borrowed

[Kevin Mitchell @mitchellkp]

@growingwisdom Can tell by the rain hitting windows on north and east facing sides of house!

[Kevin Mitchell @mitchellkp]

@ericfisher @wbz Or 🛸

[Kevin Mitchell @mitchellkp]

Let's meet at #FC26!

[GOCareCX @GOCareCX]

We’re heading to #FiberConnect2026 as a Silver Sponsor & proud @FiberBroadband Premier Member.
Visit us at Booth #711 to see how broadband providers are improving CX and reducing operational friction with proactive digital engagement.

Read more in PR -> https://t.co/PXBBF2EalW

[Kevin Mitchell @mitchellkp]

@jtkantor please play John Fogerty put me in coach

[Kevin Mitchell @mitchellkp]

I’m hosting in my town! Looking forward to connecting with my #ruralbroadband marketing friends. Catch my session Monday on mapping #AI touch points to the customer journey.

[GOCareCX @GOCareCX]

Meet us next week at @NTCAconnect Marketing & Sales Conference in Boston!

We are sponsoring, exhibiting, and speaking at this premier event designed to enable #ruralbroadband providers to grow faster and smarter. #NTCAMarketing

Let's talk about how to stand out with #CX!

[Kevin Mitchell @mitchellkp]

@NTCAconnect I'll be there! @GOCareCX is a sponsor and exhibitor. Brandon Johnson and I will share #CX and #AI insights in two separate sessions.

[GOCareCX @GOCareCX]

We are honored to be named a finalist in two award categories, both associated with the hot trend of #broadband outagement notifications! #ElevatingBroadbandCX

[Kevin Mitchell @mitchellkp]

https://t.co/y06GQPKgRK

[Kevin Mitchell @mitchellkp]

@GOCareCX customer win in the news!

https://t.co/CYqvOHZrbE

[GOCareCX @GOCareCX]

GOCare and @sctelcom Partner to Elevate Customer Experience @360MarTech https://t.co/4P4ejx4q12

#CX #Broadband #DigitalTransformation #Telecom

[Kevin Mitchell @mitchellkp]

@sctelcom and @GOCareCX Team Up for Better Broadband CX

https://t.co/jSCoWM8i67

[Kevin Mitchell @mitchellkp]

Join me and the @GOCareCX team there!

We are a silver sponsor, speaker, and exhibitor (first time going 10x20 booth)!

[FBA @fiberbroadband]

At FC26, FBA is bringing together leaders across the broadband ecosystem to explore how fiber infrastructure is powering the applications shaping our future.

Check out the release: https://t.co/WwkjG0ivZf

Join us in Orlando: https://t.co/oxVCQcYqVF

#FC26 #LightYearsAhead

[Kevin Mitchell @mitchellkp]

I’ll be there with my @GOCareCX teammates!

[NTCA-The Rural Broadband Association @NTCAconnect]

Register for the NTCA Marketing and Sales Conference by March 23 to lock-in early-bird savings. Gain invaluable networking from colleagues coming to celebrate 30 years of the event in Boston, May 3-5. https://t.co/6CMS6WtRwm

[GOCareCX @GOCareCX]

#Broadband providers that win aren’t the cheapest—they’re the easiest to do business with.
If you’re still competing on price, it’s time to rethink the strategy.
👉 Read more in the latest blog post by our CEO and Co-Founder:
https://t.co/0NFKK9ow6Z

[Kevin Mitchell @mitchellkp]

EverFast Fiber Selects @GOCareCX to Modernize Digital Customer Experience via @TheFastMode https://t.co/3G7ZNteGVm

#CX #broadband #telecom #ElevatingBroadbandCX #DigitalTransformation

[Kevin Mitchell @mitchellkp]

@NTCAconnect @MikeRomanoNTCA Congratulations @MikeRomanoNTCA!

[MarTech Series @MarTechSeries]

EverFast Fiber Networks Taps GOCare to Power Digital Transformation and Customer Engagement Strategy https://t.co/RLspFbgv3A #MarTech #MarketingTechnology #MarketingTech #AdTech #ContentMarketing

[Kevin Mitchell @mitchellkp]

That’s exactly the type of experience @GOCareCX helps #broadband providers deliver. Let’s connect if you’re looking to elevate broadband CX.

[Kevin Mitchell @mitchellkp]

A Tale of Two Utilities (#CX Edition)

Yesterday was a masterclass in customer experience—one utility nailed it, the other dropped the ball.

#CustomerExperience #DigitalTransformation

[Kevin Mitchell @mitchellkp]

𝗧𝗵𝗲 𝗖𝗫 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆
Customers don’t mind service disruptions or appointments nearly as much as they mind 𝘂𝗻𝗰𝗲𝗿𝘁𝗮𝗶𝗻𝘁𝘆.

Proactive communication—especially SMS—sets expectations, reduces frustration, and often eliminates the need for customers to call in.