You won't believe this - I've been on the phone for an hour, waiting to talk with a supervisor, and the @assurant customer service rep hung up on me!!!!
@assurant@chase - I've been on hold for 45 mins waiting to talk to a supervisor, and my customer rep comes back on every 5 mins or so, asking, "do you still want to hold?" NO - I don't, but your lack of integrity gives me no choice. I can't trust that anyone will call me back.
I've been off this channel for a while, but need to tell you about my experience with @chase sapphire benefits. I've been locked in a 9 MONTH saga with Virginia Assurant trying to get my claim processed. I've submitted every doc they requested since March...
No supervisor available, so as soon as one is available, they'll call me. No way I can believe a word @assurant is saying. I told her I'll wait. So, here I am waiting on the phone. @Chase - this is how you lose customers, and you're raising the annual fee?! What an injustice.
Finally, I call again today (2 months after that email), and they tell me nothing has moved. The claim was closed. Again, lied to by @assurant. Rep tells me she will make a note and someone will call me. No way I can go with that, so I ask for a supervisor...
...my claim because of inactivity. I call, the customer serv rep says send an email asking it to be reopened because all of the docs have been submitted. I do. NO WORD.
...but they keep telling me I need to submit more. I've called so many times, even spoken to the same customer service rep twice! Every time they tell me someone will get back to me in 7-10 business days. NOPE. Filed two complaints...no word. Then they tell me they're closing...
Gracious are we thankful for @mikekelsey agreeing to take the mic so he could host this important conversation! What a gift to listen in as he talks with @mitchuh on what it’s like to be an Asian-American pastor of a predominantly white congregation. https://t.co/sSFJWVM6p1
When everything in life seems to go wrong, how can we trust in the goodness of God? Mitchel Lee about insights from his new book, Even If, stories of his experience as an Asian American writer and pastor, and encouragements for readers: https://t.co/6skotX58V2
To those who don’t know what to do when things just don’t seem to make sense anymore, read this warmly pastoral book by my friend @mitchuh.
https://t.co/pirBRpCAOO
One of my favorite and most humbling tasks as a pastor is to visit with someone I love and just be attentive together about what God is doing in our midst. It doesn’t require a lot of answers; just loving attention.
17 years of God’s faithfulness and kindness to me. Happy Anniversary to my best friend, lover, and mother of our children.
“Tis grace has brought me safe thus far, and grace will lead me home!”
RT @churchologypod1: It’s New Episode Tuesday!!! 🕺🕺🕺
Today we talk to pastor and author @mitchuh#MitchelLee about his new book #EvenIf Trusting God when Life Disappoints, Overwhelms, Or Doesn’t Make Sense.
#podcast
https://t.co/Vxv0Sfms0r
Ever felt like life doesn’t make sense? Then this weeks episode with @mitchuh on his upcoming book #EvenIf is for you. @WaterBrookPress#MitchelLee#podcast
Listen to the interview here - https://t.co/Pv5tL60mp7
Pre-Order the book here - https://t.co/A0LZhThKHb