@British_Airways thanks for the phone call today like you said you would. I guess you guys are just ‘too busy’ to get your shit together to deal with our case. That’s how it’s been for the past 15 months. ATROCIOUS CUSTOMER SERVICE
@British_Airways it has now been 15!!! Months and still nothing but excuses and ‘we will escalate your case.’ We are owed $5000 by British law and $6000 for tickets we had to purchase to get back to the United States after you canceled our flights. Your customer service sucks ass
@DanielmaAirways Again, BROKEN RECORD. How many times have we been told ‘it’s been escalated?’ Just curious, how many escalation layers do you have? And who would I DM? I’m still waiting for a call from a supervisor. (Shocker, I know)
@Termnal3Desk_ Yea, we done that multiple times, emailed, called, everything and it’s the same result. Your customer service is shameful. $11,000 plus interest!!! As a company you should be ashamed
@LaurenBArep I don’t know how many times we have to keep doing that before you guys do anything. You guys keep having us do things yet you guys aren’t doing ANYTHING. $11,000 plus interest should be paid to us.
A year ago today we were to fly to Italy but while we were waiting to board, @British_Airways said not so fast. We are going to cancel your flight and make you wait three days for another flight. Screw whatever plans you had. Nowa year later, WE ARE STILL WAITING FOR OUR MONEY
@British_Airways
It is now 11 months and we still have not gotten our money. As soon as I can get one, you guys are going to hear from a collection agency. You will reimburse us for the flight we had to pay for to get back to the United States too. This is ridiculous
@British_Airways So today we ‘celebrate’ the 10 month anniversary of our return flight from Italy that was canceled. We had to pay $6500 for our return flight that @British_Airways refuses to reimburse us for. The same excuse EVERYTIME my wife contacts them.
@British_Airways High volume? That’s the same excuse EVERY SINGLE TIME!! Ten months for God’s sake. You guys have screwed us out of reimbursing us for tickets WE HAD TO PURCHASE TO RETURN TO THE UNITED STATES and you’re repeatedly using the ‘high volume’ excuse. It’s not like you can’t afford it.
@British_Airways- We're still waiting for our money. It has been 10 MONTHS!! Must be nice to not have to pay it back right away like we would have to if we owed you money. And not only have you NOT paid us, but you refuse to reimburse us fort the flights we had to book ourselves.
@British_Airways
It has been almost a year since our two flights were canceled, one as we were preparing to board and we STILL HAVEN’T GOTTEN REIMBURSED. You guys should be liable to pay for our flight back since we couldn’t wait three days for you guys to get your crap together!