@Mike_Schooling@EVPuzzle Thanks for flagging this, Mike. That definitely should not be happening.
Please restart the Mixergy App and check again. If the issue is still there, give our Homeowner and Resident line a call and have your MX number to hand: 01865 595 875
@EVPuzzle Thanks for this Nigel, we can confirm that our servers are working fine. We’ll reach out to you directly to support on what could be causing this. Thanks for your patience - Mixergy
@GoodsonMr We're sorry to hear you’re having this issue. You’ll find troubleshooting guides and FAQs at https://t.co/qWu9zQxxAj. If the problem continues, we advise you speak with your original installer for the best resolution.
@bookem78 Hi Daniel, sorry to hear you're having trouble. I've checked and our servers are running normally, please try and login again. If the issue continues, head to https://t.co/qWu9zQxxAj for further help.
@EOver384 Yes, a Mixergy cylinder can still function and provide hot water even without an internet connection; you can use the physical gauge on the cylinder to control and boost hot water levels.
We are currently experiencing a temporary server issue which is affecting use of our Mixergy App. All cylinders will operate normally, but app access may be limited. We are working to resolve this as soon as possible.
@EpicWinningMaz We are currently experiencing a temporary server issue which is affecting use of our Mixergy App. All cylinders will operate normally, but app access may be limited. We are working to resolve this as soon as possible.
@andy_duguid@EVPuzzle We are currently experiencing a temporary server issue which is affecting use of our Mixergy App. All cylinders will operate normally, but app access may be limited. We are working to resolve this as soon as possible.
Continuing the #CIBSEShortlist for Product or Innovation of the Year - Thermal Comfort:
Mixergy iHP X integrated heat pump cylinder - Mixergy @MixergyLtd
NIBE S735 Exhaust Air Heat Pump - NIBE @NIBEEnergy
Optimum Air Conditioning System - EcoTechX
#BPA2025#BPAShortlist (2/3)
Meet Nigel, the creator behind @EVPuzzle! 🔋 He’s on a mission to explore the latest in green home energy solutions. We’re diving into how he uses his Mixergy Solar X to meet all his hot water needs in the most energy-efficient way. ♻️
https://t.co/CK3YLp16Bo