Michael Raby

[Michael Raby @mjraby98]

Hi @O2 18 months ago someone stole my identity and fraudulently opened an O2 account in my name. You said it was sorted back then but it is not. Its affecting my credit score, I’ve rang multiple times, emailed you and am being completely ignored. This is disgraceful!

[Michael Raby @mjraby98]

@O2 I cannot get a mortgage or a credit card due to your fraud team completely ignoring me which seems to be a regular thing.

Can someone please help otherwise I will have to seek legal advice

[Michael Raby @mjraby98]

Hi @O2 18 months ago someone stole my identity and fraudulently opened an O2 account in my name. You said it was sorted back then but it is not. It is affecting my credit score, I’ve rang multiple times, emailed you and am being completely ignored. This is disgraceful!

[Michael Raby @mjraby98]

@O2 I cannot get a mortgage or a credit card, and this needs to be sorted now otherwise I will have to seek legal advice.

The customer service has been absolutely appalling.

[Michael Raby @mjraby98]

@O2 18 months ago someone stole my identity and fraudulently opened an O2 account in my name. You said it was sorted back then but it is not. It is affecting my credit score, I’ve rang multiple times, emailed you and have not had any response.

Can someone contact me now