mustak chauhan

[mustak chauhan @mkchauhan96]

SHAME ON @PhonePe! Absolute FRAUD and mental harassment of users!
My failed rent payment of ₹1,02,750 has been held hostage since 25th September. As demanded by @PhonePeSupport, I even submitted my complete bank statement proving no refund was credited. They officially promised a resolution by 16th October—which turned out to be a BLATANT LIE!
Even after providing official bank proof and waiting past their promised deadline, @PhonePe has zero answers and refuses to return my money! Is this how you loot customers?
Ticket ID: [639457834]
UTR No: [626887408730]
I demand an immediate refund along with statutory delay compensation per RBI guidelines for this blatant deficiency of service!
cc: @sameernigam @PhonePeSupport @RBI @NPCI_NPCI @jagograhakjago @FinMinIndia
#PhonePeScam #BoycottPhonePe #ConsumerCourt #RBIOmbudsman #DeficiencyOfService

[mustak chauhan @mkchauhan96]

Still NO update or resolution from your team despite repeated follow-ups! My hard-earned money of ₹1,02,750 has been blocked since 25th September, and all I am getting is automated false assurances.
Since @PhonePe is failing to resolve this within the prescribed TAT, I am now escalating this matter to the RBI Ombudsman under the Reserve Bank - Integrated Ombudsman Scheme and filing a complaint on the National Consumer Helpline portal.
Ticket ID: [ 639457834 ]
cc: @RBI @NPCI_NPCI @jagograhakjago @sameernigam

[mustak chauhan @mkchauhan96]

My rent payment of ₹1,02,750 FAILED on @PhonePe on 25th September. The landlord never received the money, and I have still NOT received any refund!
Customer care is completely unresponsive and not giving any reply at all. Such a huge amount of my hard-earned money is blocked with zero accountability. Kindly intervene immediately and credit my refund!
Txn ID 626887408730 / Ticket ID:639457834
cc: @PhonePeSupport @sameernigam @NPCI_NPCI @jagograhakjago @RBI
#PhonePe #ConsumerCourt #UPIFailed #RefundDelay

[mustak chauhan @mkchauhan96]

Still NO update or resolution from your team despite repeated follow-ups! My hard-earned money of ₹1,02,750 has been blocked since 25th September, and all I am getting is automated false assurances.
Since @PhonePe is failing to resolve this within the prescribed TAT, I am now escalating this matter to the RBI Ombudsman under the Reserve Bank - Integrated Ombudsman Scheme and filing a complaint on the National Consumer Helpline portal.
Ticket ID: [ 639457834 ]
cc: @RBI @NPCI_NPCI @jagograhakjago @sameernigam

[mustak chauhan @mkchauhan96]

Thanks for noting the Ticket ID, but "shortly" is not acceptable anymore. It has already been over 2 weeks since 25th September, and a huge amount of ₹1,02,750 is stuck.
I need a definitive timeline (exact date & time) by when this refund will reflect in my bank account. If I do not receive a concrete resolution or the refund UTR number within 24 hours, I will be forced to escalate this formal complaint directly to the RBI Banking Ombudsman (CMS) and National Consumer Helpline.
Please treat this with top priority.

[mustak chauhan @mkchauhan96]

Thank you for acknowledging, but "soon" is too vague. It has already been over 2 weeks since 25th September, and a huge amount of ₹1,02,750 is at stake.
Please provide me with a specific Turnaround Time (TAT) / exact date by when my money will be credited back to my account, along with the refund UTR number once processed. I cannot wait indefinitely without a concrete timeline