Kiran Kumar Mannem

Head of Engineering @ZohoBackstage. Helping event organizers across the globe in hosting successful events. Tweets are my own and not the views of my employer!

[Kiran Kumar Mannem @mkirankumar]

@INDmoneyApp Issue looks resolved for now! Will wait for few days and see! Thank you!

[Kiran Kumar Mannem @mkirankumar]

I have started using @INDmoneyApp to invest but now it's a spamming app. Instead of taking me investing tab they will directly take you to loan page on app opening. That's what this app's primary focus now. Force you to take loans. Absolutely ridiculous experience with this app.

[Kiran Kumar Mannem @mkirankumar]

@INDmoneyApp I am looking at a permanent solution here. I never need your loans! Just remove all your ads from my account.

[Kiran Kumar Mannem @mkirankumar]

@INDmoneyApp I never understand why you guys are so desperate to give loans! Just let us know, if it’s a loan app from now. We can move business elsewhere. @INDmoneyApp you guys are worst!

[Kiran Kumar Mannem @mkirankumar]

@INDmoneyApp Thanks for fixing this! I appreciate the resolution @INDmoneyApp

[Kiran Kumar Mannem @mkirankumar]

@YESBANK is spamming me with their loan messages delivering them as service messages. I tried to block the contact and I can’t as it’s intended for service messages. @TRAI please look into this.

[Zoho Backstage @ZohoBackstage]

That’s a wrap on #IMEX2025! 🎉

What an incredible week it’s been—three days of inspiring conversations, great ideas, and innovative exchanges with event professionals from around the world.

A big thanks to everyone who stopped by our booth. See you next year! 💫

#IMEXAmerica

[Zoho Backstage @ZohoBackstage]

We're thrilled to announce 5 HUGE wins for Zoho Backstage at the 14th edition of the Eventex Awards.
Here's the exciting part: Zoho Backstage secured awards in all five categories we entered! Huge thanks to @eventexco for the recognition🎉
Read more here: https://t.co/y6G3QeuBAF

[Zoho Backstage @ZohoBackstage]

Join our product expert, Vimal, on a LIVE webinar on May 2nd for a deep dive into the exciting revamp and new features. Here's what to expect:
⭐️A sleek, redesigned interface
⭐Exciting New features
⭐Live Q&A with Vimal to answer all your questions
https://t.co/5IJCXMYJDD

[Zoho Backstage @ZohoBackstage]

Zoho Backstage just got a major upgrade! We're thrilled to tell you all about it, read more here: https://t.co/OL6fl4tHK6

#EventProfs #EventTech #EventManagement #EventPlanners

[Zoho Backstage @ZohoBackstage]

Big things are coming to the event planning world🚀 Stay tuned for a game-changing update to Zoho Backstage!
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#EventProfs #EventTech #EventSoftware #EventManagement

[Zoho Backstage @ZohoBackstage]

Are you attending @AIMEAsiaPacific ? We'll be over at Booth B4 on the 20th and 21st of Feb, see you there!

#EventProfs #AIME2024

[Hyther Nizam @hyther]

Happy to announce @Zoho as the “Business Technology Partner” for the SA20 cup

[Erwin @Erwin_AI]

My product is currently broken in front of thousands of visitors and hundreds of customers, while there is nothing I can do about it.

This is going to be a different Product Hunt post-launch report than I anticipated 😅 Here's the full, uncensored story.

Monday afternoon, 3pm. 1 hour to go until launch (4pm local time).

I receive an email from a customer that mentions Tailscan has not been working for him after the v2.0.0 update that was pushed out just minutes before.

The bug: no element is shown when hovering over any website. I check myself and not seem to have any problem. Strange..

After a few minutes, I decide to sanity check the version that is distributed through the Chrome Webstore (Tailscan is a chrome extension). After installing, I immediately encounter the bug. Crap.. would this be a bug affecting ALL users?!

My heart skips a beat and my stomach starts to feel heavy.

Diving into the console errors, I conclude that the problem indeed affects all customers. How could this bug have happened?!?!

<technical, skip ahead if not interested>

Turns out, for SOME reason, Vue Pinia (store/state management package) has a function called $subscribe, and one of the parameters ('mutations') is null.

I figure out that when setting the node env to production, all of a sudden this happens. With node env set to development, it all works perfectly normal.

I check the package.json build scripts and find out that I only set node env to production when building/packaging the chrome extension with a script.

</technical>

So I've never had the chance to encounter this bug.

Now what? The Product Hunt launch is in less than 20 minutes and the entire product is not working.

I come up with a fix, package a v2.0.1 and submit it to the Google Chrome store in a matter of minutes.

Normally, the review process takes anywhere between 5 minutes to 1 hour. Unlikely in time before the launch, but soon enough to not completely panic.

And v2.0.0, with thousands of lines of code changed, got through the review in less than half an hour too. I was very hopeful that this v2.0.1 bugfix, with 4 lines of code commented out, would also be a breeze.

Absolute disaster avoided.... I thought.

As the first few hours go past.. I start to worry. Why isn't this review accepted and the bugfix published?

The first one-time licenses ($199) are sold, and I realize I have to email these customers right away to tell them that Tailscan is encountering a problem right now, but everything should be resolved very soon.

I decide to not send out my newsletter announcing Tailscan v2.0 yet. I'd rather hold off and wait for the bugfix to go live. Limiting traffic right now seems like a good call.

After 8 hours, around midnight, I start to panic.

Probably because of fatigue building this new release for the last weeks without any days off, lack of sleep and a continuous rush of adrenaline.

I decide to ask a Chrome Webstore developer advocate in Twitter DMs. Is there a way to expedite this review? Or roll-back to a previous version so Tailscan is at least functional? Or get an ETA on the review time?

The answer: Nothing can be done. I cannot rollback, reviews can't be fast-tracked under any circumstances, the only thing I can do is.. wait.

The official support of chrome webstore takes another day to get back to me with the same answer: nothing can be done, just wait.

Right now, we're 45 hours further. The review is still pending. I did not do any of the things I planned during launch day (scheduled tweets, scheduled posts on reddit, newsletter, nothing). I've sent out more than one hundred handwritten emails to customers at this point and handled lots of refunds. I also slept for a total of 4 hours thus far (apologies if my writing is bad, I blame it on the lack of sleep).

I feel ashamed to all my customers, new and existing, because they are paying for something that does not work. I also feel upset for working hard for a launch that turned into an absolute nightmare.

Sincerely hoping that the review goes through at any time now.. but realistically, I know it can take many more days, who knows even weeks.

If you are a Tailscan user and you're reading this now, please know that I'm incredibly sorry and I am trying to figure out how to set this right.

If anyone from Google is reading this and might be able to help: Please. Reach out to me here or on [email protected]. I will send my full source-code and proof of changes in this new version, if that is what it takes to have this review go through and resolve this situation.

And I sincerely hope that in the future, there will be either a fast-track option for emergencies, a way to rollback to a previous version or really anything that can help prevent a situation like this.

For now.. I'll continue waiting, try to keep my sanity and continue working on a solution.

[Kiran Kumar Mannem @mkirankumar]

@Saibhavithran Well said!!

[Zoho Backstage @ZohoBackstage]

Proud to unveil Zoho Backstage as the Platform Partner for @Changemaker_20, 2023!

We are happy that our Virtual Events Solution hosted a massive international event of this scale!

A sincere thank you to Changemaker 20 and @g20org for their unwavering trust in us. 🌟

[Constellation Research @constellationr]

Congrats to the companies listed on the Constellation ShortList for Event Marketing &amp; Management Software by @lizkmiller https://t.co/w7onb0tt8k @Bizzabo @Certain @cvent @eventzilla @Hopin @RainFocus @splashthat @stovatech @WhovaSupport @ZohoBackstage

[Zoho Backstage @ZohoBackstage]

We're continuing the anniversary celebrations this week with a special blog!

Read all about our journey here: https://t.co/Y7bebcWHCB

[Omjasvin M D @omjasvinMD]

GCC sanitary workers speak on segregation of waste before handling. @chennaicorp @SumeetUrbaser

[Zoho Backstage @ZohoBackstage]

45+ nations
800 delegates
20+ distinguished speakers
30+ sessions
Excited to share that Zoho Backstage powered G20YEA, 2023.
From website development to seamless registrations, and delivering a mobile app for engagement &amp; networking, Zoho Backstage had their back!

#G20Summit2023