Shit happens - but the complete lack of communication, or help, from both online and in-store customer service is insane. Not sure how you stay in business like this. In the age of next day drone delivery - how on earth am I calling 3 times, and have useless online tracking.
@thehomedepot DO BETTER! I gave you 1000.00 for a water heater, and at time of order the promise date was 2-3 days out. That turned into a void of no contact, bad tracking info, resulting in a 9 day wait - but I at least had a delivery date..until.. Package lost.
2 Calls to customer service later, a new order created. Waited another week - promise date missed by a day. Went to pick it up - destroyed in shipping - not useable. No help at the store. Took refund. Going to Lowes.