mary mallott

[mary mallott @mlm1964]

@virginmedia The packaging will be redirected to Europe as all mail is on redirect when I leave. I will have to see what can be done.

[mary mallott @mlm1964]

@virginmedia After weeks of trying to cancel my subscription because of moving I get through and the service has been cancelled I said the move is imminent and was assured the return box would be issued immediately. Now I’m told it will take two weeks - I won’t be here. Help!

[mary mallott @mlm1964]

@virginmedia So after spending several minutes completing the same information all over again - I am told you are busier than usual so have to wait to text someone.
I have done everything within my power to adhere to the rules but @virginmedia make it impossible.

[mary mallott @mlm1964]

@virginmedia This is a virtual assistant - absolutely rubbish! Why can’t someone speak with me. So frustrating

[mary mallott @mlm1964]

@virginmedia I will try that thank you. Is this person aware of this conversation ?

[mary mallott @mlm1964]

@virginmedia That’s part of the problem. No one will take the calls when we use that number. Once we say cancellation the calls are dropped. That’s the reason we had to use this platform. Shocking customer service.

[mary mallott @mlm1964]

@virginmedia Also the email said it takes two weeks for the return box to be delivered. I leave the country Wednesday night. What can you do to provide a box before then

[mary mallott @mlm1964]

@virginmedia The email said we have to re try en everything. The issue is that it took so long to get through to anyone to discuss the disconnection - @virginmedia kept dropping the call that I now don’t have time to send it back. Unless you can provide the box by Wednesday 17th?

[mary mallott @mlm1964]

@virginmedia If you mean what equipment do I have? It’s the arris hub 4 and 2 x arris TiVo box 1tb

[mary mallott @mlm1964]

@virginmedia I’m having a bit of trouble - is the chat link on the side? It asks for all the details ?

[mary mallott @mlm1964]

Why is it impossible to get hold of @virginmedia - leaving the country and trying to cancel the service. Unable to get to speak or communicate with anyone for weeks now. They just hang up when cancellation is mentioned or disconnect the online chat.

[mary mallott @mlm1964]

@virginmedia The chat will be with my Husband Peter Mallott - he is the account holder

[mary mallott @mlm1964]

@virginmedia Morning we are ready.

[mary mallott @mlm1964]

@virginmedia Ok thank you

[mary mallott @mlm1964]

@virginmedia How will the chat take place? On here?

[mary mallott @mlm1964]

@virginmedia Can we do 09.30 please

[mary mallott @mlm1964]

@virginmedia Hi, sorry was out of range today. Can make tomorrow between 9 and 12 - does that work for you? Send me the link. Thank you

[Ellen Hutchins Festival @hutchins_ellen]

The latest book in our botany series is being launched Mon 11th July, 11:30am, Bantry Bookshop. The author Clare Heardman (NPWS) will be there to sign copies. All welcome!

The book is also for sale online: https://t.co/5U1qAzK2rK

Published with support from @WatersProgramme

[mary mallott @mlm1964]

@unaminhkavanagh That I woke up to experience another day 😊

[mary mallott @mlm1964]

@pinksparklybeth I hope you feel better soon ❤️