Mai

[Mai @mlplasabas]

@cathaypacific I did but you suddenly stopped responding.

[Mai @mlplasabas]

@cathaypacific I cancelled a $1,407.94 booking immediately after noticing a wrong airport — tickets unused. Refunded only $400. Your own policy prevents booking my membership number for another passenger, yet your team is using that as the reason to deny a full refund.