Marianne Brierley

Service designer and researcher with a passion for creating happy experiences. Oh, and I like to make a lot of cake on the side.

[Marianne Brierley @mmkernohan]

@Cosatto_Tweets how can I get you to act on your product warranty? I’ve been waiting on some action since you emailed for my address on 6th June! Can’t get through on the phone. Really want my buggy working again #unhappycustomer #cosattowarranty #customerservice

[Marianne Brierley @mmkernohan]

@Argos_Online you’d think your delivery drivers could wait a minute while someone puts their 1year old down for a nap. Not even ringing the doorbell doesn’t help either. Not impressed with your service at all #leighonsea #argos #badservice

[Marianne Brierley @mmkernohan]

@Floppy I don’t even like marmite but I can see how that could work 🤔

[dxw @dxw]

A great working culture is hard to maintain even when people are in the same office. What happens on transitioning to remote working? How do you keep a happy productive team? Join the first webinar of our @LeedsDigiFest series 21 Apr 3-4.30pm https://t.co/72XNVZ8SBp
#LeedsDigi20

[Chris Brierley @ChrisBrierley]

Thank you for your visit last night @NPTyorknorth ! Emi was very excited this morning and says Happy Easter! Keep safe and thanks for doing a great job!

[Marianne Brierley @mmkernohan]

Wow. Talk about poor timing @ThreeUK when we’re all facing uncertainty at least we can be sure you won’t be missing out on any extra cash🤦‍♀️ #lockdowneffect #CustomerService #customerexperience

[Marianne Brierley @mmkernohan]

@Matt_D_Ford @ProdTankSHF Really enjoyed your talk!

[Marianne Brierley @mmkernohan]

I had a great night talking @ProdTankSHF about common challenges to user research and advice on how you can manage them. Supporting blog to follow soon on the @dxw website. Thanks for having me @aden_76 and co!

[ProductTank Sheffield @ProdTankSHF]

Finally kicking off our event tonight @aizlewoodsmill and hosted by @QualsysEQMS. First up we have @mmkernohan of @dxw on how to avoid devaluing user research #ProdTankSHF

[Marianne Brierley @mmkernohan]

@pixlz Oh no, sorry to hear this Sharon. Big hugs xxx

[Marianne Brierley @mmkernohan]

When your #LocalDigital team get the training in early🥰 thanks @kingstonrichard @pixlz and the rest of the crew! #FixThePlumbing #3monthstogo

[Marianne Brierley @mmkernohan]

@DrSalmaPatel I've stalled a little on my final 2 points. Think I'll take a break and come back to it. I've got a colleague doing my editing which always helps!

[Marianne Brierley @mmkernohan]

@DrSalmaPatel actually, yes!

[marciarankin @marciarankin]

@mmkernohan delivering an enlightening and amusing presentation of her learnings in UX and Service Design at @dxw sponsored @nuxuk

[Marianne Brierley @mmkernohan]

@BforBen @LDgovUK @LindaSasta @maltbyps @maynleow @egle_a_ieva @AdamThoulass @stamanfar Well done! 🌟

[Marianne Brierley @mmkernohan]

We had a great time at the first @nuxuk York event tonight sponsored by @dxw. We heard some great talks and met some lovely people. Looking forward to the next one in April!

[Marianne Brierley @mmkernohan]

@nuxuk @dxw Thanks for having me folks!

[dxw @dxw]

Really looking forward to the first #nuxuk #York event this evening. And hearing from some great speakers including dxw's @mmkernohan. Pop along if you can make it! https://t.co/OwS0ajQ8DK

@nuxuk

[Northern UX @nuxuk]

Tonight! 😀🥳🙌
Really looking forward to hearing from @DrLucyBuykx , @mmkernohan, and @deb_max!
#nuxuk #York

[Marianne Brierley @mmkernohan]

If you work in #localgov and use an income management system, we'd love to get your views. This survey will be closing next Monday 13th! Share what you need from your IMS! #fixtheplumbing #localdigital

[dxw @dxw]

We’re helping @BarnsleyCouncil work out how they can share their income management system with other local authorities. If you're in #LocalGov and use an income management system, please take 10 mins to fill in our survey https://t.co/gugnmzK72h

#LocalGovDigital #Collaboration