@RoyalCaribbean Perhaps that shows a need for more customer service representatives to deal with a higher volume of calls. Also - should there be a concern as to why you have a higher customer call volume? You are a customer service based company.
@RoyalCaribbean frustration runs high when we have been on hold for over 2 hours to follow the cruise line’s procedures for reimbursement/refund. Makes one a little wary to cruise again.
Telling early childhood educators to practice “self-care” w/out giving them what they’ve asked for (like planning time, wellness & PD days, compensation & benefits, autonomy & respect) is gaslighting. Ain’t no amount of candles & tea will do what policies & public $ ought to do.