mmurcott

Customer Experience consultant, analyst and futurist. President of The Customer Experience Institute at Dialog Direct

[mmurcott @mmurcott]

Andrew McInnes' Blog https://t.co/clD1E0NOOv

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Love this. https://t.co/YZcusAzJJI

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I don't do the laundry, but if I did........ https://t.co/gW5qYWf2Y8

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2016 Compete Through Service Symposium https://t.co/eb3bTdrQxR

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The Spirit of America https://t.co/OXUkCOd7Sr

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great book. highly recommend it. https://t.co/yAIprEsT7Y

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Major congratulations to you Terry! Quite the coup! Mary https://t.co/ddcTgPGPmx

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SmartQuote of the Day https://t.co/DaWgM1hmZX

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2015 Compete Through Service Symposium | Powered by RegOnline https://t.co/6YkJcMwXfF

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Very interesting stats when you get to number 7 and beyond. Mary http://t.co/d44FeJRwCM

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@matthewxdixon
Does your research on Customer Effort also apply to students as customers in higher education? Were they in the survey?

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Honored to have just received the International Customer Management Institute's (ICMI"S) Lifetime Acheivement Award for service to the indu…

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Very interesting.......

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NOVO 1 and EVOLV featured in CNBC piece on Big Data.....we are half way down in the article.....but the entire artic…http://t.co/Hxiz5bdDd4

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NOVO 1 just announced a name change to DialogDirect. This comes as a result of the Budco/NOVO 1 merger last year, and the recent acquisit…

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Attending Dreamforce (Salesforce) Convention in San Francisco next week. Anyone else going to be there?

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Speaking at Forrester West Conference Breakfast in LA on Wed, Oct 9th on Customer Experience Metrics No One Knows About. Join me!

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Named by Ft Worth Press' as a "2013 Great Woman of Texas"

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Very interesting....and the announcement did not come from HHS, but from the Treasure department! http://t.co/VU0MO1Gn5f

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Still looking for a very strong HR Director to be located in NOVO 1's DFW location. Love to hear about any recommendations. Mary