Matt Myers

Solving problems and creating innovative solutions through a human-centred design thinking process

[Matt Myers @mmyersux]

@FedExHelpEU FedEx simply arent helping though Henrik. I must have repeated myself 30 times contacting FedEx now, it is such a bad process you have there. Not one person has picked up the phone to speak to me, even though ive been told numerous times someone will call me

[Matt Myers @mmyersux]

@FedExEurope @FedExHelp your customer support is terrible. I am now receiving final notice letters for charges I have been told previously be FedEx support are incorrect. I have contacted FedEx 15x on this matter. How can I resolve this without having to call your support team?

[Matt Myers @mmyersux]

@FedEx @FedExOffice Can anyone get someone with an ounce of intelligence to look at this please?

[Matt Myers @mmyersux]

@FedExEurope @FedEx @FedExHelpEU Quite literally the worst customer support experience...this is the level of conversation I am having to have. Get the invoice team to do their job properly and give me my money back!!!!!

[Matt Myers @mmyersux]

@FedExEurope quite literally the worst customer support I've ever had the misfortune of experiencing. 'Astonished at how bad your representatives are. I now need to go through HMRC to sort out what is clearly a mistake; £400 customs charges on a £300 order.

[Matt Myers @mmyersux]

@FedExHelp can you tell me why a product order of £300 sent to me in 6 separate packages is costing me close to £400 in custom charges?

[Matt Myers @mmyersux]

Design is not magic. It's a method—a rigorous process of exploration, iteration, and validation until you reach your outcome. https://t.co/02nXMGSL4j

[Matt Myers @mmyersux]

Nice article; Information architecture for UX Designers by @h_locke in @Prototypr https://t.co/dEyCa7a7Ia

[Matt Myers @mmyersux]

@lewii 🤣

[Matt Myers @mmyersux]

Thanks to Totte Annerbrink for making this photo available freely on @unsplash 🎁 https://t.co/m5qEKKGLOR

[Matt Myers @mmyersux]

Information architecture: a comprehensive UX guide for beginners | BetterUX Blog https://t.co/fg1Q7HsSUO

[Matt Myers @mmyersux]

Good read...
“How to Effectively Measure UX with Google HEART Framework” by @inapptics
https://t.co/BJTRDNipBM

[Matt Myers @mmyersux]

Oh my...

[UFC @ufc]

The light heavyweight division is for the taking 🏆 Who inches closer to the throne?

#UFCVegas8 - August 29th - LIVE on #ESPNPlus

[Matt Myers @mmyersux]

@Amy_Hupe You can’t beat AJ&Smart when it comes to workshop tools, training & process https://t.co/C5gaWTatUS - they work with the original creator of Google’s Design Sprint (workshop)

[The Times and Sunday Times @thetimes]

Could you cut it as a tennis line judge? Discover if you could correctly call within moments if a speeding ball was in or out by playing our new game https://t.co/57LgVno0Yp

[The Times and Sunday Times @thetimes]

Less hysteria, more analysis. Make sense of it all with The Times and The Sunday Times #PoliticsTamed

[Matt Myers @mmyersux]

NHS at 70: Times readers on their experiences of the National Health Service https://t.co/H76zjqRgZl

[Matt Myers @mmyersux]

https://t.co/yE7SN20owE #freebies

[Peter Yeung @ptr_yeung]

Really happy to launch our news game "Could you be a cricket umpire?" Sterling effort from @flashcheeks, @JoshRBurrows, @DoubleMcreative & @samjoiner et al: https://t.co/LNhdLMxOPP

[Sunday Times Home @TheSTHome]

The Sunday Times Best Place to Live in 2018 is... York! #STBestPlaces https://t.co/QGkMdc035q