Mohit Narang

[Mohit Narang @mnarang_012]

@JioCare @reliancejio Customer care informed me that the refund has been sent to the dealer. The dealer says it can only be credited to JioMart Wallet. Please confirm whether this is Jio's official policy. If yes, kindly share the policy in writing

[Mohit Narang @mnarang_012]

@JioCare @reliancejio This is unacceptable. I paid ₹450 twice for prepaid to postpaid migration. My 1st order NO0001EDVA3Q failed after payment. Your store asked me to pay another ₹450 and created Order NO00015GZ02P. Now my primary number is inactive. Resolve this immediately.

[Mohit Narang @mnarang_012]

@JioCare @reliancejio @JioCare @reliancejio If the refund is being processed to JioMart Wallet instead of the original payment method, kindly share the official policy in writing. Customers deserve transparency.

[Mohit Narang @mnarang_012]

@JioCare @JioCare @reliancejio @jiocareindia Customer care informed me that the refund has been sent to the dealer. The dealer says it can only be credited to JioMart Wallet. Please confirm whether this is Jio's official policy. If yes, kindly share the policy in writing

[Mohit Narang @mnarang_012]

@JioCare @JioCare Thanks for restoring my number. Refund issue is still pending. Order: NO0001EDVA3Q failed after ₹450 payment. Store says refund will go to JioMart Wallet, but I paid from my bank account. Please confirm if this is your official policy and share the refund timeline.

[Mohit Narang @mnarang_012]

@JioCare @JioCare I couldn't find any official Jio policy stating that the refund for a failed postpaid migration is credited only to JioMart Wallet. My failed Order NO0001EDVA3Q was paid from my bank account. Please share the official policy and confirm the exact refund timeline.

[Mohit Narang @mnarang_012]

@JioCare @JioCare @reliancejio My service issue is resolved, but my refund is not. Please don't close this case until the ₹450 refund is processed and its destination is officially confirmed.

[Mohit Narang @mnarang_012]

@JioCare @JioCare @reliancejio I have the payment receipt, failed order details (NO0001EDVA3Q) and proof that the payment was made from my bank account. Please provide the refund timeline instead of asking me to wait indefinitely.

[Mohit Narang @mnarang_012]

@JioCare @JioCare @reliancejio If the refund is being processed to JioMart Wallet instead of the original payment method, kindly share the official policy in writing. Customers deserve transparency.

[Mohit Narang @mnarang_012]

@JioCare @reliancejio @JioCare @reliancejio I have both order numbers, payment receipts and SMS proof. Kindly activate my number immediately, process the refund to my bank account and provide a proper explanation. If not resolved, I will escalate this matter with the appropriate consumer grievance

[Mohit Narang @mnarang_012]

@JioCare @reliancejio @JioCare @reliancejio Your store is now saying the refund will be credited to JioMart Wallet, even though I paid directly from my bank account. I never agreed to a wallet refund. I expect the refund to be credited back to my original payment method.

[Mohit Narang @mnarang_012]

@JioCare @reliancejio @DoT_India @consaff My prepaid SIM has been deactivated but my postpaid connection is still not activated. I have lost access to my banking OTPs, UPI, work calls and essential services because of Jio's migration failure. This is causing serious inconvenience

[Mohit Narang @mnarang_012]

@JioCare @reliancejio @DoT_India @consaff This is unacceptable. I paid ₹450 twice for prepaid→postpaid migration. 1st order NO0001EDVA3Q failed. Store asked me to pay again. 2nd order NO00015GZ02P was created, but my primary number is now inactive. Urgent resolution needed.

[Mohit Narang @mnarang_012]

@MyntraSupport @ConsumerCom It’s been quite some time since your last response, and I still haven’t received any proper update or resolution.
Please resolve this issue urgently instead of sharing generic replies, otherwise I will escalate this matter to the National Consumer Helpline. @nch1915

[Mohit Narang @mnarang_012]

@MyntraSupport @ConsumerCom

Customer support is repeatedly avoiding sharing:
• Actual refund ARN/RRN
• Refund receipt
• Payment gateway confirmation

This is extremely unprofessional.

[Mohit Narang @mnarang_012]

@MyntraSupport @jagograhakjago @consaff

Need immediate resolution of my pending refund issue before this matter is escalated further with complete proofs, screenshots and bank confirmation details.

[Mohit Narang @mnarang_012]

@MyntraSupport @jagograhakjago

How can a payment ARN and refund ARN be the same?

Either the refund was never processed or wrong details are being shared intentionally.