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Brendan Fortune
@mnproductmgr
Product Leader | Advisor | Coach | Minnesotan
Minneapolis, MN
Joined September 2017
54 Following
36 Followers
39 Posts
@VmDomains Hey there - I just purchased a domain, but it's not showing up in my account. Can you help?
Good news everyone! @customerio Data Pipelines is now in General Access. If you sign up in the next 30 days, you can use it totally free until January 1, 2024. After that you'll have 1 million free data points a month and it'll always be zero-rated to send to @customerio Journeys.
@rubenmeiland @alphacolin @CustomerIO Hey Ruben, I'm the Product Manager on Data Campaigns. Is your goal to trigger an action at a time set by an event? If so, Data Campaigns don't enable that at the moment. Would love to learn more about your use cases, and chat about what we have coming up. https://t.co/ODpkuZpmkK
Our approach is to first make things possible, then make them easy.
Data Campaigns are our first step in the direction of supporting all of the shapes of data that drive the businesses who rely on https://t.co/7sojC1r7V6. I can't wait to see how you use them!
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Hackathons = fun.
When you have just a week to ship and every member of the team self-selects, Things Get Done.
Having "high standards" is not an excuse to treat people poorly.
Some of the kindest people I know have high standards. The difference is that they encourage others to rise to their best rather than tearing them down when they fall short.
@matthewnewhook Mostly because asking questions makes it more likely to learn when you’re wrong.
So much easier to say what you think rather than ask questions.
But so much more useful to ask questions first.
PM: It's important to measure outcomes over outputs.
New PM Hire: What outcomes are you measuring?
PM: ...
Had fun trying Facebook Workrooms. If only I could adjust the monitor height...
https://t.co/euojp1bjLV
I think these trade-offs generate the most revealing hiring discussions:
Hire for strength vs lack of weakness
Hire for trajectory vs experience
Hire doers vs tellers
Hire learners vs experts
https://t.co/IxsixRXACa
I don’t know why, but I’m always surprised by how much discussion time this saves:
1. New customers are opted-in to new feature X by default
2. Existing customers are opted-out of new feature X by default, but can opt-in
After launching a feature, it's particularly hard not to assume one customer's feedback represents the majority, whether good or bad.
On the hunt for a more accessible analogy.
Say you're planning a housing development.
Product decides *where* it's built.
Design decides *what* is built.
Engineering decides *how* it's built.
@alphacolin Did you just get the remote, or the whole shebang?
I struggle with pauses in conversation. It's mostly a weakness, but a little part strength.
It's a strength because you'll speak up even when hard questions are asked.
It's a weakness because you'll answer questions that your team should be answering, instead.
Our best ideas are rarely our first ideas.
@matthewnewhook If it does, at least it's not right before launch. :-)
A trick to prevent late-game scope debates:
Communicate what *isn't* in scope as often as what *is.*
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