James Mansfield

[James Mansfield @mnsfield]

@AudiUK I have been snubbed by 2 of your showrooms now when trying to purchase one of your vehicles. I will take my money elsewhere as you don't seem keen on making a sale. #Audi #Maidstone #TunbridgeWells

[James Mansfield @mnsfield]

@opodo @CitizensAdvice These are the poor robotic automated responses that you sent me when you last asked for these details! Any chance you could elaborate more on your details for complaints or when I will get my money back?! @CitizensAdvice

[James Mansfield @mnsfield]

@opodo please respond with your complaints procedure and a personalised message stating a actual date of refund payment. I have been patient, I'm very understanding of the situation at hand, but for every customer you treat this badly, you will not get them back. @CitizensAdvice

[James Mansfield @mnsfield]

@opodo twice you have asked me to wait and totally ignored what I have asked and requested you for! You are just sending generic responses not reading what is being asked. Please can you provide what I'm asking for @CitizensAdvice @UK_CAA @FCDOtravelGovUK

[James Mansfield @mnsfield]

Nearly a year waiting for a refund @opodo I have asked you for your complaints procedure as per requested by my legal advisor and you haven't responded with anything but 'be patient' in a very generic message. @CitizensAdvice

[Commentary @opodo_truth]

Emily Meares gave Opodo 1 star via @Trustpilot https://t.co/bAfQ8BYZmG

[James Mansfield @mnsfield]

@opodo I have sent a DM. Hoping for a swift reply

[James Mansfield @mnsfield]

@opodo Please provide your complaints handling procedure. I am taking legal advice. This has gone on long enough. You have had my money now for almost a year and I keep being ignored and going round in circles. Booking ref 4615612979

[James Mansfield @mnsfield]

@opodo Support your customers. I have had nothing but poor service from you. It has been nearly a year of me trying to get my money refund back from you booking reference 4615612979

[James Mansfield @mnsfield]

@opodo booking reference 4615612979 I'm sick if being ignored for nearly a year now

[James Mansfield @mnsfield]

@opodo I have been waiting since last April for my refund. I contacted you multiple times and in May 2020 and was told it could take up to 6months. Its now been nearly a year of trying and still no refund! You are robbing people blind of the money that you owe them!