모블즈

IP를 위한 새로운 차원의 크라우드 펀딩
모블즈!

[모블즈 @mobblez_]

Hello, we sincerely apologize for the inconvenience caused regarding the delivery.
Please contact us through the link below along with your order number, and we will assist you with the shipping issue: https://t.co/pdeHMLJW6k Once again, we sincerely apologize for the inconvenience.

[모블즈 @mobblez_]

@KissMochiMochii @awemiku Hello, I’m sorry for the delayed response to your inquiry. If you’re experiencing any issues with delivery, please contact us here with your order number: https://t.co/xrnVRVFPl8
We’ll check and assist you right away. Once again, we sincerely apologize for the inconvenience.

[모블즈 @mobblez_]

<International Shipping Update>

We are pleased to inform you that as of this past Monday, all international shipments, including EMS orders, have been completed.

However, the following orders remain pending shipment because the requested shipping information updates have not yet been completed, despite several reminder emails sent to the respective backers.

Pending Shipments

1.Brazil Orders
MOB202504130000000
MOB202505020000023
MOB202505020000023
MOB202505110000013
MOB202506010000004
MOB202506030000017
MOB202505070000000
→ These shipments will be processed once the required tax identification numbers are provided.

2. Unverified Address
MOB202504110000176
→ This order cannot be shipped because the address could not be verified. Further confirmation from the customer is required.

If your order number is listed below, please check and contact the Mobblez Customer Service Center for assistance.

Mobblez will continue to do our utmost to ensure all products are delivered safely to our backers.

Thank you.

[모블즈 @mobblez_]

@TordWolf Hello, we apologize for the inconvenience.
Please contact our customer service, and we will be happy to assist you.
Thank you.

https://t.co/xrnVRVFPl8

[모블즈 @mobblez_]

Notice on the Start of International Shipping

We have begun the sequential dispatch of international shipments starting yesterday.

For detailed information, including the shipping method by region, please refer to the announcement uploaded on Mobblez.

This notice contains important details, so we kindly ask you to review it.

Shipping Notice : https://t.co/QUHoG5BKZX

Mobblez will do our utmost to ensure that your goods are delivered safely and smoothly.

[모블즈 @mobblez_]

안녕하세요, 모블즈입니다.
스튜디오 인베스티그레이브 공식 굿즈 프로젝트에 후원해주신 모든 분들께 감사드립니다.
이번에 제작된 로디와 마농의 로켓 팬던트에 사진을 넣는 방법을 동영상으로 안내드리오니, 참고해주시기 바랍니다.
경첩 부분에 사진의 동그란 부분을 먼저 끼운 뒤, 사진 가장자리를 눌러 고정해주시면 됩니다.
이때 사진이 구겨지지 않도록 주의해 주시기 바랍니다.
감사합니다.

[모블즈 @mobblez_]

Hello, this is MOBBLEZ.
Thank you to everyone who supported the Studio Investigrave Official Merchandise Project.

We have prepared a video guide on how to insert the photos into the Rody and Manon's locket pendants. Please refer to it for assistance.

To insert the photo, first place the round part of the photo into the hinge side, then press down on the edges of the photo to secure it.
Please be careful not to crease the photo during this process.

Thank you.

[모블즈 @mobblez_]

Hello, this is Mobblez
We would like to share some important information regarding the Rody & Manon’s Locket PendantWe kindly ask that you insert the photo into the pendant in the same direction as shown in the attached image.

In addition, we would like to update you on some improvements made to the product.
During the final testing stage before mass production of the Locket Pendant, we discovered the following issues:

1. Depending on the photo size, the picture either became difficult to remove from the pendant or slipped out too easily.
2. The photo was sometimes damaged when pressed against the clasp area of the necklace.

To resolve these issues, we made the following improvements:
1. We added a circular cut toward the clasp area so that photos can be removed more easily while preventing them from being damaged by pressure.
2. We also created a dedicated space near the hinge to secure the photo more firmly, ensuring it does not slip out unintentionally.

We have also uploaded a related announcement on the project board of the Mobblez website.
https://t.co/MVRgC11SRS

We sincerely apologize for any confusion caused by not providing this information earlier, and we will continue to do our utmost to deliver products and services that bring you greater satisfaction.

Thank you.

[모블즈 @mobblez_]

안녕하세요, 모블즈입니다.
로디와 마농의 로켓 펜던트 관련해서 안내 말씀드립니다.

조립 시 첨부해드린 사진과 같은 방향으로
진행해주시면 감사하겠습니다.

로켓 펜던트 제품 최종 생산 전 테스트 과정에서
아래와 같은 문제가 발견되었습니다.
1.사진 사이즈에 따라 사진이 펜던트에서 잘 빠지지 않거나
너무 쉽게 빠지는 현상이 있었습니다.
2.사진이 목걸이 걸쇠 부분에 눌려 손상되었습니다.

이러한 문제를 개선하기 위해
1.사진이 목걸이 걸쇠 부분에 눌려 손상되지 않고, 사진을 쉽게 뺄 수 있도록 걸쇠 방향으로 원형 커팅을 하였습니다.
2.더불어 사진이 목걸이에서 쉽게 빠지진 않도록 경첩 부분에 사진을 끼울 수 있는 공간을 만들어 보완했습니다.

모블즈 홈페이지의 프로젝트 게시판에도 해당 내용 관련 공지를 업로드했습니다.
https://t.co/TqxCR2V45E

제품 발송 전에 충분히 안내드리지 못해 혼선을 드린 점 진심으로 사과드리며, 앞으로 더 만족스러운 제품과 서비스를 제공해드리기 위해 최선을 다하겠습니다.

감사합니다.

[모블즈 @mobblez_]

Hello,

First, we would like to express our sincere appreciation to all backers for your strong interest and support for the <STUDIO INVESTIGRAVE Official Merchandise Project>.
To those who have waited a long time for the <STUDIO INVESTIGRAVE> project, we sincerely apologize. Due to unavoidable circumstances, the start of shipping has been delayed.

👉Original: Shipping to begin sequentially from August 29
👉Updated: Shipping to begin during the first–second week of September

For more details, please refer to the link below.
https://t.co/PwlOn6QQmq

해당 일정 조정은 해외 배송에만 해당되는 내용이며,
국내 배송의 경우 정상적으로 진행중입니다.

[모블즈 @mobblez_]

Dear Backers of the Studio InvestiGrave Official Merchandise Project,
As previously announced on our website and Twitter, shipments will begin in sequence from August 29 (KST).
 All merchandise has been completed, and fulfillment preparations are proceeding as planned.
Due to a system error, an incorrect notice stating that shipping would begin on August 15 was sent to some backers, which caused confusion. We extend our sincere apologies.
We will send an address confirmation request later August 28(KST). Please note that once your address is confirmed, further changes will not be possible.
 We are carefully overseeing the remaining preparations to ensure a smooth and timely fulfillment.
Thank you for your support

[모블즈 @mobblez_]

안녕하세요, <스튜디오 인베스티그레이브 공식 굿즈 프로젝트> 후원자분들.배송은 일전에 사이트 공지 및 트위터를 통해 안내드린 바와 같이, 8월 29일부터 순차적으로 시작될 예정입니다.현재 모든 굿즈는 제작이 완료되었고, 배송 준비도 차질 없이 진행 중입니다.시스템 오류로 인해 일부 후원자님께 ‘8월 15일부터 배송이 시작된다’는 잘못된 안내가 전달되며 혼선을 드린 점에 대해 진심어린 사과의 말씀을 드립니다.

28일 중으로 배송지 확정 요청을 할 예정이며, 이후로는 배송지 변경이 불가한 점 참고 부탁드립니다.남은 준비도 꼼꼼히 챙겨 차질 없이 마무리할 수 있도록 최선을 다하겠습니다.