Mart Objartel

Experienced and data driven product manager. Hands-on experience working in scaled agile (teams-of-teams) and startup environments.

[Mart Objartel @mobjartel]

@Kasemets Depo

[Zendesk @Zendesk]

🎉 It’s official, @klausapp joined the Zendesk family: https://t.co/0PXIc54fLF

The AI-powered quality assurance platform allows users to automate QA across 100 percent of customer support interactions, identifying gaps and improving overall quality of service at scale.

[Mart Objartel @mobjartel]

It’s crucial to have a clear understanding of your organisation’s product and sales strategy. Keep in mind that this strategy may evolve. Failure to do so can lead to significant friction between product teams and other departments within the organisation https://t.co/YkozlwfQ0q

[Aakash Gupta @aakashgupta]

We need to reframe how product managers talk about project management.

Too often, the discussion is a simplistic denigration of project work.

But, the lives of great PMs involve tons of project management.

I think we should reframe it as Deep Product Management.

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[Mart Objartel @mobjartel]

@carlvellotti Delete them and plan the work again into new q if still relevant

[videogame stores @storesfromvidya]

Malibu Club
[Grand Theft Auto: Vice City]
2002

[Zach Weinersmith @ZachWeiner]

God, what a depressing paragraph.

"They need a HUMAN to... convince an algorithm to change its behavior."

https://t.co/9D5a8zfbVI

[Mart Objartel @mobjartel]

@KaroliinaAinge @kaimarkaru Veider pisut, et selline tehniline detail on valismisliidu programmi pandud. Nüüd hakatakse siis hanget tegema ja mõtlema, et kellele, miks ja mis infot seal rakenduses jagada, selle asemel, et seda sama infot näiteks emaili/sms-i teel saata.

[Mart Objartel @mobjartel]

@KaroliinaAinge @kaimarkaru "3.2.4. Loome e-riigi mobiilirakenduse, mille kaudu riik jõuab informatsiooni ja teenustega personaalselt iga eestimaalaseni."
Mobiilirakendus on ju lihtsalt üks konkreetne tehniline lahendus kuidas informatsiooni ja teenuseid tarbijani tuua.

[Mart Objartel @mobjartel]

@andruspurde Classic Estonians, first 2 rows are no man's land

[Cliff Hazell 🚀 @cliffhazell]

Simple Product Trio Checkin rhythm, we built at Spotify.

Even great teams can get off track

We used this rhythm to catch things before they went off the rails.

[Mart Objartel @mobjartel]

Can I get some of that AI progress into my roomba?

[Product Hunt 😸 @ProductHunt]

Could this be a sign of things to come?

Italy has become the first western country to ban ChatGPT.

🗞️: @bbcnews

[Mart Objartel @mobjartel]

Your CSAT survey responses don't have to be meh. Our ambition at Klaus to make #CSAT #feedback #surveys 100x better just took another big leap. https://t.co/iXqAMbFiZG

[Klaus @klausapp]

1/5

🚀 Our Support Quality Benchmark Report 2023 is out!

➝ 4,050 support professionals surveyed
➝ Insider advice from @Intercom, @Aircall, and cats (@Klaus)
➝ Support metric benchmarks calculated & explained

More in 🧵

[Mart Objartel @mobjartel]

@TheDeanPhillips Betting or deciding what to do happens outside of the shape up cycles. During the two weeks of shaping we have already decided what problem we are going to solve and we use this time to understand what we need to build: UX mocks, some additional interviews, talks with engineering

[Mart Objartel @mobjartel]

"We appear to have no interest in what skills, techniques, or methods were used in making that customer journey map"

[Mart Objartel @mobjartel]

“Very often, if somebody creates a customer journey map, even if the information going into that customer journey map was completely guessed, made up, or incorrect, we celebrate that we now have a customer journey map....” — Debbie Levitt https://t.co/hfizyCS3CO

[Klaus @klausapp]

The math adds up:
1. More #customerservice teams track metrics such as #CSAT and #IQS
2. Metrics associated with #supportquality are increasing.

Get more quality numbers here 👉 https://t.co/zxciqBNGS4

[Age of Product @AgeOfProduct]

Guten Morgen!

" #FoodForAgileThought 334—shared w/ 34,804 peers: Shape Up, Product Sense, User Onboarding at Shopify, The Basics, The Five Anti-patterns of Estimating User Stories" https://t.co/qBlZCgAaRu W/ @jar_of_zin @productled @julesdwalt @mobjartel @johncutlefish