@JamesBo11813446 allow us to assist you and check this further. May we ask for your reference number or the name on the reservation please and an overview of what happened to the reservation? Thank you.
@JamesBo11813446 Hi once you book a reservation thru us you will be provided with a confirmation email and a link where you can view your online receipt or you can always text, call send us an email 24/7 and we are more than happy to assist you with your inquiry with/out booking.
@JamesBo11813446 Hi, you can find our contact methods directly in your booking overview and can reach us 24/7 by email, text, or phone. Please send an email to [email protected] so that our agents can help get you a refund if you did not stay in the hotel and they approved it.