@AvantiWestCoast hi there. I travelled with you on 25 March. My train was late into Warrington Bank Quay which meant I couldn’t make my connection. Further connections were cancelled by Northern. Can you tell me who I should claim compensation with?
@HMRCcustomers hi, I’d like to speak to someone about why my deductions have substantially increased this month. can you help me figure out the best option on the phone line? I’ve tried 2 different routes so far and keep ending up in a loop where my query isn’t resolved.
@AvantiWestCoast morning. Like everyone I love a good moan about trains but even more I love your train manager Arras. He’s ours this morning heading down to London. Please give him a big hi five. His announcements are legend.
@CostaCoffee big shout out to your Barista/Manager Monika in your Blackburn Grimshaw retail park branch. She is always amazing and chatty. She makes her customers feel special (saw her keeping an older chap company whilst he waited for his family). She’s a credit to you.
@blackburnbusco hi why are services for commercial st oswaldtwistle cancelled? Bus just come past full and nothing for 15 mins (which will be full as well)
@northernassist When are you going to have more crew who actually want to work? When will this shoddy service improve? I have to wait another half an hour and hope I can get on. Where is your improvement plan??
@northernassist you’re an absolute waste of space. 1618 Salford Central to Blackburn cancelled. 1647 2 carriages and can’t fit everyone on. The whole lot of you should be sacked. Whoever is in charge should pay us to travel. You’ve cost me 2 hours of my life. Pointless.
@blackburndarwen hello, did counciler Riley get a response to his letter to northern? As a regular victim of its dreadful service what is he going to actually do to pressure them to do better?
@northernassist Genuine question, why not cancel a much earlier train instead? would be far less inconvenient for passengers and allow whoever is off to be off? Is there a link to a plan for improving your service? I no longer use trains at weekends because they’re so unreliable.
@northernassist pls can you get a message to the chap at the barriers at Manchester Victoria? I was puffy & worried about missing a train to Bromley Cross because you have some cancellations this afternoon. He let me through and trusted me to buy a ticket (which I did!)
@northernassist will any train ever leave Bolton for anywhere close to Manchester ever again? I’ve been stood here for 45 mins and the one train that was going vaguely in my direction was full to bursting.
@blackburnbusco hi why is has the 8.31 and 8.38 at stop Langadmg (oswaldtwistle, commercial street) not shown up? Buses are on your tracker and then disappear making it impossible to predict a journey.