Mohan Balnad

Business Partner - EFL

[Mohan Balnad @mohanbalnad]

@JioCare Pathetic service! SR000038HV0B (15.06.26) – JioFiber has been down for 4+ days. Excuses like "5 technicians resigned" and "team brought from Mysore" are unacceptable. If this is the standard across cities, it won't help your IPO or Reliance's reputation. Wake up!

[Mohan Balnad @mohanbalnad]

@JioCare JioFiber has been down since 15th (SR: SR000038HV0B). After escalation, your technician confirmed, cable near the Jio junction box is damaged and needs replacement, but left saying another team would fix it. No one has come yet.
#JioFiber #CustomerService #InternetDown

[Mohan Balnad @mohanbalnad]

@OlaElectric @grok how is the after sale service of OLA scooter?

[sandip sabharwal @sandipsabharwal]

#OlaElectric going the #MTNL way
Losses more than revenue

#OlaElectric Q3 results

Loss At ��487 Cr Vs Loss Of ₹564 Cr (YoY)

Revenue Down 55% At ₹470 Cr Vs 1,045 Cr (YoY)

What a company!

[sandip sabharwal @sandipsabharwal]

#Ola promoter knew what was coming out in the results
So he dumped Rs 320 Crores of his holding (ostensibly to pay off some promoter loan) on to Mutual Funds between 16th to 18th of December

Congratulations to all the fund managers who bought

[Mohan Balnad @mohanbalnad]

@JioCare After keeping the connection down for 4 days, your engineer resolved the issue in 30 minutes.
Do customers really need to wait 4 days for problems that take less than half an hour to fix?
Something is clearly broken in Jio’s service process.

[Mohan Balnad @mohanbalnad]

@JioCare @reliancejio @JioMart #JioFiber #CustomerExperience
Day 5. SR0002IQVI2 (10.01.26). Still no internet. Same ticket. Endless rescheduling.
If fixing a basic connection takes this long, why does Jio look so helpless? Is something broken internally?

[Mohan Balnad @mohanbalnad]

@reliancejio
Day 5. SR0002IQVI2 (10.01.26) — still no internet. The house opposite mine , have functional JioFiber.
As a customer, one can’t help but wonder: is a large corporate like Jio really so helpless in resolving a basic service issue? What confidence does this inspire?

[Mohan Balnad @mohanbalnad]

@JioCare
Day 5. SR0002IQVI2 (10.01.26) — still no internet. house opposite mine , have fully functional JioFiber.
As a customer, one can’t help but wonder: is a large corporate like Jio really so helpless in resolving a basic service issue? What confidence does this inspire?

[Mohan Balnad @mohanbalnad]

@TRAI
Day 5, SR0002IQVI2 (10.01.26). No internet. No resolution. Just silent rescheduling. 4 neighbours &the house opposite—enjoy uninterrupted JioFiber. Would the same casual “chalta hai” approach apply if this was a ruling politician? Basic service shouldn’t need influence.

[Mohan Balnad @mohanbalnad]

@reliancejio @JioCare

Day 5, SR0002IQVI2 (10.01.26). No internet. No resolution. Just silent rescheduling. 4 neighbours &the house opposite—enjoy uninterrupted JioFiber. Would the same casual “chalta hai” approach apply if this was a ruling politician? Basic service shouldn’t need influence.

[Mohan Balnad @mohanbalnad]

@reliancejio @JioCare

Day 5, SR0002IQVI2 (10.01.26). No internet. No resolution. Just silent rescheduling. 4 neighbours &the house opposite—enjoy uninterrupted JioFiber. Would the same casual “chalta hai” approach apply if this was a ruling politician? Basic service shouldn’t need influence.

[Mohan Balnad @mohanbalnad]

@JioCare
Day 5, SR0002IQVI2 (10.01.26). No internet. No resolution. Just silent rescheduling.
4 neighbours &the house opposite—enjoy uninterrupted JioFiber.
Would the same casual “chalta hai” approach apply if this was a ruling politician? Basic service shouldn’t need influence.

[Mohan Balnad @mohanbalnad]

@jiocare
Day 4, SR0002IQVI2 (10.01.26) – still no internet. Service keeps getting rescheduled without notice. Meanwhile, 4 neighbours, including opposite house, have working JioFiber. I was first on this road—basic courtesy & timely support shouldn’t be too much to ask.

[Mohan Balnad @mohanbalnad]

@OlaElectric Care plans sold worth several crores, service centers shut in most cities. Mangalore service center closed for over a month. Is this your definition of customer care? When will it reopen?

[Mohan Balnad @mohanbalnad]

@bhash You aggressively sold care plans, collected crores, and then closed service & repair centres in most locations. Customers are left stranded. Mangalore service centre closed for 2 months—any plan to resume service?

[Mohan Balnad @mohanbalnad]

@OlaElectric Selling scooters without service support is irresponsible. After pushing care plans, you shut most service centres. Mangalore service centre closed for 2 months—do you even plan to resume repairs?

[Mohan Balnad @mohanbalnad]

@OlaElectric Care plans sold aggressively. Crores collected. Service centres shut. Customers stranded.
Mangalore service centre closed for 2 months—when will repairs resume?

[Mohan Balnad @mohanbalnad]

@OlaElectric People are falling prey to your gimmicks. You aggressively sold care plans, collected crores, and then shut service/repair centres across cities. The Mangalore service centre has been closed for 2 months—do you even plan to resume repairs?

[Mohan Balnad @mohanbalnad]

@OlaElectric You aggressively sold care plans, collected crores, and then closed service & repair centres in most locations. Customers are left stranded. Mangalore service centre closed for 2 months—any plan to resume service?