mohanraj

.

[mohanraj @mohanraj_86]

@Niva_Bupa , Again Bad experience with reimbursement claim process

Tried to contact customer care multiple times.

Every times same old Query is being asked. Even thought clarification give over call & they agreed

No updates are given for the same

Very pathetic service

[mohanraj @mohanraj_86]

@Niva_Bupa Don't make your customers suffer for reimbursement process. Really frustrated & disappointed with the service

[mohanraj @mohanraj_86]

Called customer care today to re-open the claim to upload the collected documents. The person said some technical glitch at their side & not able to verify claim status. Going through lot of mental stress because of this claim process

[mohanraj @mohanraj_86]

@Niva_Bupa .. I have uploaded the documents you have asked for on 22-Feb-24 with customer care person on call. But again its rejected with same reason ( documents not provided).really frustrated with your service. Doubting your representatives check the documents or simply reject

[mohanraj @mohanraj_86]

@Niva_Bupa Not sure what is happening.. totally disappointed with your services... i have made more than 90 calls to customer care on this issue. Still no proper response/reason given. evetime bringing new issues. asking additional documents

[mohanraj @mohanraj_86]

hi @Niva_Bupa, got an email from GrievanceRedressal@nivabupa asking for receipts for the bill.I have sent them over email. But wen i contacted the customer care they are saying "insufficient query response" and need additional documents

[mohanraj @mohanraj_86]

@Niva_Bupa @Niva_Bupa
.. I have uploaded the documents you have asked for on 22-Feb-24 with customer care person on call. But again its rejected with same reason ( documents not provided).really frustrated with your service. Doubting your representatives check the documents or simply reject

[mohanraj @mohanraj_86]

@Niva_Bupa I have shared the documents over email when customer care person is on call.
I have shared it earlier also. But he said it's in unattended email.. customer has to be on the call with customer care support person..but it is not mentioned anywhere

[mohanraj @mohanraj_86]

I have visited hospital again few days back & requested them to provide the document in the format of what nivabupa is looking for.

[mohanraj @mohanraj_86]

Then asked for additional document multiple times which i have shared through nivabupa APP. Finally it got rejected saying insufficient documents & closed the claim.

[mohanraj @mohanraj_86]

Physical verification to my house & hospital also done (where the verification person take the pic of the patient, scanned all the documents including SMS, Google location at the time of hospitalization).

[mohanraj @mohanraj_86]

hi @Niva_Bupa Very bad experience with your claim process (both cashless & reimbursement)
1.Cashless was rejected with insufficient documents even after providing the asked document.
2.initiated reimbursement (27Nov23) where i have provided all the documents

[mohanraj @mohanraj_86]

@FatManTerra i keep UST & LUNA on Terra station...am i eligible for Airdrop ? Please reply