Mohit Kumar

Building digital solutions and soulful balance. Dual by nature, 6 by vibration. ♊️6️⃣

[Mohit Kumar @Mohit_Kumar91]

@Airtel_Presence @airtelindia I need a credit for loss of service in my next bill which is non-negotiable

[Mohit Kumar @Mohit_Kumar91]

@airtelindia I have had no Broadband for last 6 days and I raised a complaint number:- 11035600959 on 19th July and Technician Visit was scheduled for same day on the 19th but he has been rescheduling the visit every day and now it’s showing will be resolved by 26th July.

[Mohit Kumar @Mohit_Kumar91]

@Airtel_Presence If this is the kind of service one is getting in SOUTH DELHI locality I wonder how Airtel customers are surviving in Tier2 and Tier3 cities.

[Mohit Kumar @Mohit_Kumar91]

@Airtel_Presence Issue has been resolved but this is a recurring problem with Airtel. At least in the last 6 months this is the second time I have been given a runaround, your field team says they do not have sufficient man force to cater to so many complaints.

What a shame!

[Mohit Kumar @Mohit_Kumar91]

@Airtel_Presence y broadband issue is still not fixed and all I keep getting from your team is assurances , today will be the 07th day without Broadband service. Pathetic service @airtelindia @airtelnews

[Mohit Kumar @Mohit_Kumar91]

@Airtel_Presence My broadband issue is still not fixed and all I keep getting from your team is assurances , today will be the 07th day without Broadband service. Pathetic service @airtelindia @airtelnews

[Mohit Kumar @Mohit_Kumar91]

@airtelindia @airtelindia who should be held accountable for this pathetic customer service ? Your customer support or the executives sitting in their airconditioned offices?I repeat my complaint number is:- service request 11035600959, please take some ownership and get my BB service back on

[Mohit Kumar @Mohit_Kumar91]

@airtelindia Either your customer support team is not doing their work seriously or your field service team does not take them seriously at all.
You need to fix either your customer care support or fix your vendors( field support team)

[Mohit Kumar @Mohit_Kumar91]

I have been chasing your customer support team for last 5 business days and all I get told is they have escalated to their field team.
Is this the kind of service you boast about? #airtel

[Mohit Kumar @Mohit_Kumar91]

@Jav3dAwan Oh they failed unlike India to send Mullah’s from Bahawalpur and Muridke and arrange their union with 72 hoor @javed3daea 😂😂😂

[Mohit Kumar @Mohit_Kumar91]

@Igl_Care @IGLConnect
Still no one from your team has arrived at the spot to fill this pit dug by your team 3 days back. The contractors have stopped answering out calls , @DelhiPolice @CMODelhi please help. These civic agencies need to be held accountable for their negligence

[Mohit Kumar @Mohit_Kumar91]

@DelhiJalBoard - FYR

[Mohit Kumar @Mohit_Kumar91]

In the process of digging the pit they have even damaged DJB pipeline.
The other problem they have created for us is because of the pit they dug right infront of my building residents can’t take out their car or even a two wheeler . Please see relevant photos and videos

[Mohit Kumar @Mohit_Kumar91]

@IGLConnect Can anyone take the responsibility in your team and get this fixed asap and for god sake please fill the pit you dug up right I front of the main gate of our building please refer Service Request 9916204323 for customer deatils and complaint history

[Mohit Kumar @Mohit_Kumar91]

I raised a ticket 9915657590 today which was again closed without any visit.

Can this please be escalated and arrange a visit on a priority basis at my place for NEW GAS CONVERSION by Project Team.

Regards,
Mohit Kumar
BP number : 4001333520

[Mohit Kumar @Mohit_Kumar91]

@IGLConnect
Hi Team,

This is to inform you that for last few days I have been reaching out to IGL customer care on a daily basis for New gas commissioning and raised request multiple times but Every time the ticket is marked closed without a visit from the project team.