𝟱𝟬𝟬+ 𝗣𝗥𝘀 𝗺𝗲𝗿𝗴𝗲𝗱 𝗯𝘆 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗿𝘀! ~70% of them are core product and feature work, rest bug fixes and maintenance. 𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝗺𝘆 𝗻𝗼𝘁𝗲𝘀.
Design is now a very different function at @Razorpay. Product designers don't just own mocks, they own the actual experience in production, designing, building and maintaining it.
6 months back, we decided to revamp how we build software. A big part was design handoffs: an unnecessary collaboration tax in today's world. With the right context and skills, AI can now write great code. So, anyone should be able to build.
So, we reworked our engineering systems and design workflows. We experimented a lot, made some mistakes too, and built an org where shipping is part of every product designer's job.
𝗪𝗵𝗮𝘁'𝘀 𝗼𝘂𝗿 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄? That's a long answer for here. If you're interested, lmk in the replies and if enough folks are keen, we'd love to do a presentation or video on it!
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𝗤𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀 𝗜 𝗸𝗲𝗲𝗽 𝗴𝗲𝘁𝘁𝗶𝗻𝗴:
𝗪𝗵𝗮𝘁 𝗮𝗿𝗲 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝘀 𝗱𝗼𝗶𝗻𝗴 𝘁𝗵𝗲𝗻?
Building the systems that let everyone in the org build at scale: Our in-house coding harness, PR review automation, CI/CD automation, and a lot more.
𝗛𝗼𝘄 𝗱𝗶𝗱 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗿𝘀 𝗹𝗲𝗮𝗿𝗻 𝘁𝗼 𝗰𝗼𝗱𝗲?
They didn't have to learn to code. They learnt the foundations of engineering, thinking like an engineer. It happened through learning sessions and on the job.
𝗔𝗿𝗲 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗿𝘀 𝗳𝗿𝗼𝗺 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗯𝗮𝗰𝗸𝗴𝗿𝗼𝘂𝗻𝗱𝘀?
Some are. Many aren't. We've built a team of generalist designers who are keen to learn anything.
𝗪𝗵𝗮𝘁 𝗮𝗿𝗲 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗿𝗼𝗹𝗲𝘀? There are two:
1. Design Builders: designers who own the production experience.
2. Design AI Engineers: folks who build the systems and workflows that let designers ship.
𝗗𝗲𝘀𝗶𝗴𝗻 𝗕𝘂𝗶𝗹𝗱𝗲𝗿 𝘃𝘀 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿?
A Design Builder is a very different role from a typical design role. They truly own the production UI, UX, interactions, performance, bugs and quality, in code.
Huge shoutout to the entire @Razorpay_Design team! You took this up, pushed yourselves into a completely new world, took insane ownership and made it happen. 🙇♂️
AI agents are changing how we work and collaborate, but documents are still stuck in the pre-AI era.
Agents can now create beautiful, interactive decks, dashboards, and reports in HTML. But the moment you want to collaborate on them, everything breaks down.
Google Docs wasn’t built for rich, interactive HTML or AI agents. Feedback gets scattered across Slack and email. Every edit means going back to the agent, generating a new file, and sharing another link. No real-time collaboration. No single source of truth.
We built SlashDocs to fix this.
Think Google Docs, but built for AI agents and the documents they create. Host HTML and Markdown in one central hub. Share documents, manage permissions, and comment directly on the content, just like Google Docs.
Agents can read feedback and update the same document in real time. No duplicate files, no endless back-and-forth, and everyone stays in sync.
What started as a small internal experiment in one team has now scaled across @Razorpay. 28,000+ documents created. Over 50% of all documents generated at Razorpay now live on
SlashDocs.
And today, we’re opening it up to everyone. Self-hosted. Agent-agnostic. Fully open source.
AI agents have changed how we create documents. It’s time we changed how we collaborate on them.
Try it: https://t.co/NZS0OjAm1x
Today’s #SOTD goes to @Razorpay_Design for "Razorpay Sprint 26".
https://t.co/gEKailIvr5
An immersive journey into the future of AI-led payments.
Congratulations! 🏆
#3D#animation#interaction
At FTX 2026, our keynote was 60 minutes long. That’s clearly not enough for everything we’ve accomplished in the past year.
So we have put together Sprint ‘26.
Every single thing we built at @Razorpay last year, 100+ launches across payments, commerce, and business banking, all in one place.
Props to the design team for a vibe-y website.
At Razorpay design, we take delivering delight to our customers very seriously.
But what does delight mean for our customers?
Delighting their customers ofcourse.
Wishing everyone a Merry festive period. 🎄
This before/after interaction is genius.
It shows product value in seconds no words needed.
→ https://t.co/bDK6dAHE1w
PS. The eyes follow your cursor 👀
🔮🎙️✨
The next set of Razorpay Edge 2025 finalists is here, and it only gets better.
They’ve built thoughtful tools, bold ideas, and refined workflows that show where the future of AI x Design is headed.
See them live at Razorpay Edge, Nov 2
@Razorpay x @fof_bangalore
🔮🎙️✨
We’re excited to present the first set of finalists of Razorpay Edge 2025.
These are creators who are genuinely pushing the edge of design, creativity, and AI.
See them live at Razorpay Edge, Nov 2
@Razorpay x @fof_bangalore
The stage for bold makers in AI x Design 🔮
We’re bringing you the behind-the-scenes of the most innovative projects.
Submit your project or join as a viewer → https://t.co/sSoh2MbEoI
Building something cool with AI? 👀
We’re hosting Razorpay Edge - India’s first AI × Design Meetup with @FriendsOfFigma BLR.
Show us your work. - https://t.co/ButvKaGenD
(Submissions close soon!)
We’ve already got some incredible projects in and the guest list is buzzing.
This is your last chance to get featured.
Final call for submissions → https://t.co/LygAWAwKqQ
AI made its first payment in India - seamlessly - no redirects, no hassles.
We just piloted Razorpay Agentic Payments with @NPCI_NPCI & @OpenAI at #GFF2025.
You chat → the AI shops → you confirm → it pays.
India didn’t wait for the future. It switched it on. 🚀
Ever thought a wrong CVV, an expired date, or a missed OTP could live like movie characters?
We did. So we turned everyday card fails into big-screen drama, packed with raw human emotion.
🎬 💳 Watch Episode 1 of our "Save the Card" series
Last 8 weeks, we have been building something in GenAI - making it personal, productive and sovereign. We are days away from our beta launch and I can barely contain the excitement in me (more on that soon).
I am still out there, looking for a kickass TECH CoFounder who can be a great friend too.
If you know someone who is ready for jumping on a roller coaster ride, is hands-on with GenAI and crazy enough to bet big on themselves and take a leap of faith on me; PLEASE CONNECT US.
- A coffee on me for everyone who makes a high-quality, relevant referral.
- A device of your choice under INR 50K for the SUCCESSFUL referral.
Hiring a young, talented designer for our team.
Looking for someone who -
🖍️ is obsessed about craft
⚗️ has actually built with AI tools
🌍 is curious about global markets
Reach out → https://t.co/FiN2EXmoxK
Designing for our users means solving problems even before they show up. Subtle, smart, and invisible — that’s the experience Razorpay POS is shaping. ✨️
Our software is becoming more intelligent and now our payment terminals are getting intelligent too.
Most POS problems - network failures, slow apps, battery issues - are fairly common and create majority of our support tickets. No one wants payment downtimes, loss in revenue and the unnecessary headaches at the counter.
So, at @Razorpay POS, we built 𝗦𝗲𝗹𝗳-𝗛𝗲𝗮𝗹𝗶𝗻𝗴 𝗣𝗢𝗦 devices that automatically detect and fix common problems. No waiting for support calls. It's like an intelligent agent sitting within the device and diagnosing problems instead of manually figuring it out.
For trickier issues, the agent gives step-by-step guidance right on the device. If the problems persist, it automatically raises support tickets - no manual reporting needed.
The best innovation is simply removing everyday friction and making systems more resilient.
India has always been our largest market. Today I am proud to announce that it has also become our global headquarters. We’ve officially completed our reverse flip.
This isn’t just a structural shift, it’s a strong vote of confidence in India’s economic future, positive regulatory environment, and the power of homegrown innovation.
From returning to India, building in India and now being headquartered in India, we have come a full circle. India isn’t just where we started, it’s where we’re doubling down.