@virginmedia@sasteward94 Hello this is his daughter, the issue is still ongoing and he has rung multiple times to try and reach a member of your team and no one has answered. This is now the second day of no internet or access to his emergancy button
@virginmedia@MasonKnightPro i was a customer whilst living in student accommodation. I never delt with bills directly as i paid through my rent. However i have received a debt collection letter. Mason knight properties should have been paying you with my rent (1/?)
@virginmedia I will continue to contact @MasonKnightUK to get the to finalise the payment for you if i can get through. If possible is there a reference i can give to the credit amendment department to explain my case? Thank you for your help
@virginmedia Thank you, unfortunately the landlord is being completely unresponsive and has not replied to any emails or tweets in months. I will email the given email to get my credit score amended however whether the payment is made is completely out of my hands.
@virginmedia I moved out in june of 2022 and i apparently have a missed payment from august 2022 (according to my credit score report) despite not having lived there for two months and the landlords @MasonKnightUK should have shut down the account or transfered the names to new residents
@virginmedia@MasonKnightUK (the landlords) asked for a name for reference when we first moved in and i was the only person there at the time so it was my name. Ive never had any communication from virgin media, the bills were always paid through my all inclusive rent agreement (1/2)
@virginmedia I had nothing to do with any of the bills, i was not responsible for setting up, cancelling or paying the bills to you because i was in a student house. It was agreed that bills are paid through rent and thats all i saw of it however i am now apparently in debt to you
@virginmedia@MasonKnightUK should have been paying you the wifi bill from our rent so im trying to get this sorted as they are not replying to me and this has had a detrimental impact on my credit score despite never having an account with you guys
@virginmedia Hello, thank you for replying. I have been receiving letters froma debt collection agency saying i owe Virgin Media money despite never having an account with you guys. I was a student and had wifi with you which was paid through my rent and i have the contract to prove so.
@virginmedia@MasonKnightPro i was a customer whilst living in student accommodation. I never delt with bills directly as i paid through my rent. However i have received a debt collection letter. Mason knight properties should have been paying you with my rent (1/?)
@virginmedia@MasonKnightPro i was a customer whilst living in student accommodation. I never delt with bills directly as i paid through my rent. However i have received a debt collection letter. Mason knight properties should have been paying you with my rent (1/?)
@virginmedia@MasonKnightPro i left the property in june and have proof in my contract that bills were included as part of my rent. This is now effecting my credit score and i would like it to be delt with ASAP.