Molly Strasser

[Molly Strasser @molly_strasser]

@FlySWISS I would've believed this IF I hadn't been able to see the flight listed on the website (damn technology) for less than the service agent was quoting me when rebooking (see screenshot). If I tried to rebook rn, you're right it would be more but I did not do that.I rebooked Nov 24.

[Molly Strasser @molly_strasser]

@FlySWISS Please explain why, when I called to rebook my flight (bc online rebooking isn't allowed) I paid $176 more in change fees than I would've if the fare available online was given to me? It's a bit sketchy to offer rebooking but restrict it to only inflated internal prices

[Molly Strasser @molly_strasser]

@FlySWISS @SouthwestAir and @AlaskaAir both do a great job of allowing flight changes and have set the bar high for airline experience and I have been SO disappointed to relearn that not all airlines seem to want to retain customers

[Molly Strasser @molly_strasser]

@FlySWISS So suddenly she is told she has to pay $500 more for a ticket than the online price since we decided to travel with you on a ticket WITH NO CHANGE FEES except the fine print failed to mention you have to buy at an inflated internal price which in effect turns in to a change fee.

[Molly Strasser @molly_strasser]

@FlySWISS I DM’d the information ~2 weeks ago and I haven’t heard anything back? Not only that, my sister just rebooked her flight and was told the price seen online was “for people who hadn’t booked their flight already” which sounds ALOT like the change fee the ticket claims to not have

[Molly Strasser @molly_strasser]

Not only that over 2 calls I was quoted change fees ranging from $3,000 (This had to be a miscommunication??!)to $920 until I pushed back & the change fee was suddenly $293.30. if I hadn’t pushed back what WOULDVE I PAID for a flight offered for 1361.17 on your site?!?!