A user story is a conversation about value that you have with the people who actually use whatever you’re building. It is not a “thing” that you put into Jira. That “thing" is just a reminder to have the conversation. Jira is a ridiculously overcomplicated way to store reminders.
@united It would be of great assistance if United Airlines trained their airport reps in customer service. A bit of empathy towards a customer can go a long way.
@united Thanks for your prompt response. Our biggest disappointment was that one of United reps told us it’s not the airline’s fault and we should have caught the mistake.
When you're in a heated argument, stop and ask "What evidence would change your mind?"
If the answer is nothing, there's no point in continuing the debate. You can lead a horse to water, but you can't make it think.
@johncutlefish But if a team is given a clear mission/direction that they can rally around, even initially semi-caring individuals can turn into great contributors who keep themselves and their teammates accountable for reaching a compelling goal.
@johncutlefish It depends on where a team is - I’ve seen irresponsible groups of responsible individuals who only care about their own tasks - not much accountability there.
@johncutlefish Patterns apply and many things are knowable. Every org is unique though, that’s not the problem - it’s knowing how to apply those repeatable patterns in a unique setting that matters in the end, isn’t it?