MysticMoth

Happily living and working in southern Spain.

[MysticMoth @Monomonkey69]

@YesterdayTweets @ltmuseum My most grateful memory was escaping the kings cross fire and helping others also get out.

[MysticMoth @Monomonkey69]

Due to the incompetence of staff at Gatwick airport platform 7 advising all trains stop at three bridges Im now I’m Haywards Heath. If staff have no knowledge and due to a person being hit at ifield the screens were down@SouthernRailUK #angry #incompetance #wastedjourney #penalty

[MysticMoth @Monomonkey69]

@Fullers the 20% discount isn’t working?

[MysticMoth @Monomonkey69]

@Fullers I’ve been trying to download the 20% code for 2 days and no luck.
I’m heading now to The Trinity Borough in London so hopefully they will honour as I can’t obtain code

[MysticMoth @Monomonkey69]

@Fullers

[MysticMoth @Monomonkey69]

@Pret only in crawley can they make so many mistakes.
Waited and waited for my drink and then it was wrong. Wasted subscription and no apology only a look of confusion.
#problems #smallbutuseless #crawley

[MysticMoth @Monomonkey69]

@Pret shame you don’t make the Popcorn bar hot chocolate with Oat milk.

[MysticMoth @Monomonkey69]

@Pret why are some of your staff so rude in Tooley street London?
Always nice to be ignored not!!
#rude #slow #unfriendly

[MysticMoth @Monomonkey69]

@Pret please explain why I pay you £20 a month and you don’t send me a QR code . Not happy having to pay today for my drinks.

[MysticMoth @Monomonkey69]

@Pret my subscription has renewed but no Qr code

[MysticMoth @Monomonkey69]

@Pret It was tooley street man who was rude not Cannon Street.

[MysticMoth @Monomonkey69]

@Pret if you can’t offer the service or adhere to T&Cs then don’t promote it.
Your Twitter dept is also a joke. #Service #failed #excuses

[MysticMoth @Monomonkey69]

@Pret Well perhaps if your staff has better customer service training and not blame me then ignore me this may have been rectified sooner. I knew what I had to drink and when and before you tell me check the T&Cs I already know. Perhaps it’s time to update your system!

[MysticMoth @Monomonkey69]

@Pret For your information the app worked at 12.59 in crawley.
Perhaps you can explain how your 30 minute clock works compared to GMT!

[MysticMoth @Monomonkey69]

@Pret really dissatisfied that I went to order a smoothie at toilet street 10.56 and told I could not as the time was too short from my last hot chocolate in Cannon Street at 9.20 am. What’s the point in this subscription if your system can’t cope.
I hope you rectify this for me

[MysticMoth @Monomonkey69]

@Pret Your lack if response is admitting you failed me.
#poorservice #failure #notgenuine

[MysticMoth @Monomonkey69]

@Pret Clearly you are no longer reading my replies without investigating further my complaint or rectified.

[MysticMoth @Monomonkey69]

@Pret App failed me today saying I hadn’t waited 30 minutes between drinks #systemfail #badcustomerservice

[MysticMoth @Monomonkey69]

@Pret terrible service basically accusing me of not knowing how the subscription works.
#badservice #failure #angry

[MysticMoth @Monomonkey69]

@Pret I’m sure after having the app for over 3 months now I know how the subscription works.

[MysticMoth @Monomonkey69]

@Pret Nobody has my subscription and my phone is on me personally

[MysticMoth @Monomonkey69]

@Pret So please explain how 09.20-10.56 is breaking your. T&cs considering I only had a black americano at 06.50, hot chocolate with cream at 09.20 in my opinion is only 2 drinks not 5!