Pret

Organic Coffee. Freshly Made Food.

This account is monitored Monday - Friday 8:00 - 17:00.

All other times, please e-mail [email protected]

[Pret @Pret]

@colinldrob We're so sorry to hear this. Could you kindly pop us a DM so that we can assist further?

[Pret @Pret]

@RichMBuckland Hi Rich, we're sorry to see this. Please do pop us a DM so that we can make this up to you.

[Pret @Pret]

@London_Ivy Hi Ivy, please pop us a DM with the details of your complaint and we'll be happy to assist.

[Pret @Pret]

We’re sorry for the inconvenience caused. Our disabled toilet was temporarily unavailable due to maintenance, so the manager arranged access to a neighbouring shop’s toilet as the alternatives were upstairs. The issue was resolved today. Please email [email protected] if you’d like to discuss this further.

[Pret @Pret]

@leylasanai We're sorry and concerned to hear this, Leyla. Please pop us a DM so we can look into this further.

[Pret @Pret]

@rreardonuk We're sorry, Rob. Please pop us a DM and we'll make it right.

[Pret @Pret]

@gauthamella Hi Gautham, please pop us a DM confirming the date and time of your visit so we can look into this further.

[Pret @Pret]

@teamjohntee We're sorry to hear of your disappointment. Please pop us a DM so we can look into this further.

[Pret @Pret]

@boyafraid1986 We're so sorry to hear this. Please could you pop us a DM confirming the date of your visit so we can look into this further.

[Pret @Pret]

@stanom97 @Pretksa Hi there, please pop us a DM confirming which shop you've purchased this from so we can look into this further.

[Pret @Pret]

@Kyle_24_7 We'll be sure to pass on your feedback to our food team, Kyle. Watch this space.......

[Pret @Pret]

@chaftastic We're sorry to hear this, Matt. Please pop us a DM so we can look into this further.

[Pret @Pret]

@NishaB_82 We're sorry to hear this, Nisha. Please pop us a DM so we can look into this further.

[Pret @Pret]

@KewlVery Hi there, we're so sorry to see this. Could you kindly pop us a DM so that we can make this up to you? 😀

[Pret @Pret]

@marsden_john We're sorry to hear this, John. Please pop us a DM so we can look into this further.

[Pret @Pret]

@adethomas9 We're really sorry to see this Ade, this certainly doesn't meet our standards. Could you kindly pop us a DM so that we can make this up to you.

[Pret @Pret]

@mattdruryarch Oh dear, we're really sorry to see this Matt! Please send us a DM or email [email protected] so that we can make this up to you.

[Pret @Pret]

@K_Lou1985 Hi Kirsten, we're really sorry to hear this. Could you kindly send an email to [email protected] so that we can look further into this.

[Pret @Pret]

@ciracenter We're sorry to here this Thomas, please email [email protected] so that we can look further into this.

[Pret @Pret]

Hi Joan, thanks for getting in touch! We have reviewed our cookie range to reflect our customers’ favourites and are making some changes.

While none of the cookies are vegan, we have lots of other vegan sweet treat options such as Pret A Mango, Popcorn, Dark Chocolate Salted Almonds and the Very Berry Croissant 😊