Motability Operations

We deliver the Motability Scheme which provides independence to 890,000 disabled people, and contributes £4.3 billion to the UK economy.

[Motability Operations @MotabilityOps]

We're no longer able to monitor and respond through X. For support with any queries, please use the following link to send us a direct message via Facebook: https://t.co/21C3XrJXIc

We'll get back to you as swiftly as possible.

[Motability Operations @MotabilityOps]

@paulmccloskey12 Hi Paul,

I understand your concerns and we appreciate some customers will travel further than others but the excess mileage fee will apply as the higher the mileage the more expensive it is to run.

You can keep up to date here : https://t.co/ne3pa79rp3

Best wishes, Courtnee

[Motability Operations @MotabilityOps]

We know from our customers that mobility is about more than getting from A to B.

It’s about getting to work. Getting to school. Making medical appointments.

The Motability Scheme helps make that possible, supporting independence and keeping people connected to everyday life.

[Motability Operations @MotabilityOps]

@raggytuk Hello Raggy, thanks for getting in touch.

The new mileage allowance only applies to orders placed after 1 July, your current lease will stay on the terms you signed when you ordered your car.

You can read more about the changes here: https://t.co/ne3pa79rp3

Take care, Courtnee

[Motability Operations @MotabilityOps]

@etdg25t Hi Harold,

We take misuse of the Scheme very seriously. When it is proven, appropriate action is taken, including vehicle removal where necessary.

I don’t have the details that you have requested, however this isn’t information that we would look to share.

Take care,
Ellen

[Motability Operations @MotabilityOps]

@DIYclassics74 Thank you for bringing this to our attention. We take reports of misuse seriously and this has been referred to our Special Investigations Unit. Thanks, James

[Motability Operations @MotabilityOps]

@JENBROOK8 Thank you for bringing this to our attention. We take reports of misuse seriously and this has been referred to our Special Investigations Unit. Thanks, James

[Motability Operations @MotabilityOps]

@ian4downton Thank you for bringing this to our attention. We take reports of misuse seriously and this has been referred to our Special Investigations Unit. Thanks, James

[Motability Operations @MotabilityOps]

@etdg25t Thank you for bringing this to our attention. We take reports of misuse seriously and this has been referred to our Special Investigations Unit. Thanks, James

[Motability Operations @MotabilityOps]

@AvrilTaylor8 Hi Avril,

You can reach us by phone on 0300 456 4566, or you can also get in touch through the Live Chat service on our website: https://t.co/2vrfEYIy5l. We are open 8:30am until 6pm, Monday to Friday and 9am until 1pm on Saturdays.

Take care,
Ellen

[Motability Operations @MotabilityOps]

@AvrilTaylor8 Hello,

I’m sorry to hear how you feel.

So that I can help as much as possible, please could you send us a direct message on our Facebook page.

Thanks,
James

[Motability Operations @MotabilityOps]

@Woolf0803 Hi there! Thanks for getting in touch. How is it I can help you today? Ricky

[Motability Operations @MotabilityOps]

The right vehicle can open up everyday life.

For Jonno and Shauna, a WAV through the Motability Scheme means work, school runs and family life.

Built by UK-based converters, these vehicles help unlock freedom and independence 🎥

[Motability Operations @MotabilityOps]

@benn_elisbenn Hi Elisabeth,

Thanks for reaching out. I'm sorry to hear of your situation. Due to character limits on X, if you're able to send us a Direct Message on our Facebook page with your full details and query, we'll do our very best to help.

https://t.co/yfnSF60IuX

Thanks,
Ricky

[Motability Operations @MotabilityOps]

@SportingNest Hi there,

Thanks for getting back in touch. Drive Smart has been paused for all vehicles. This doesn't mean we're removing it, but it does mean currently it is not required on leased vehicles at this moment in time. When we resume it, we'll let customers know. Thanks, Ricky

[Motability Operations @MotabilityOps]

@MPhotoLanscape Hi Martin,

I'm sorry to hear about the issues you're experiencing with your WAV.

If you need any support, we're happy to help. Please send us a Direct Mesaage on Facebook, and we'll be in touch as soon as possible.

Take care,
Ellen

[Motability Operations @MotabilityOps]

We know from our customers that mobility is about more than getting from A to B.

It’s about getting to work. Getting to school. Making medical appointments.

The Motability Scheme helps make that possible, supporting independence and keeping people connected to everyday life.

[Motability Operations @MotabilityOps]

@realGlynDavies Thanks for reaching out today.

Tyres can be changed when the tread is below 2.0mm on central 75% of tread. You can find this information on our website: https://t.co/zklcqs1Jmp
If you need to discuss your concerns, you’re welcome to send us a DM on Facebook.

Take care,
Ellen

[Motability Operations @MotabilityOps]

@Johnjohnso3379 Good morning, John,

Thanks for bringing your concerns to our attention. If you’re happy to send us a direct message on Facebook, we’d be more than happy discuss this with you.

Speak soon,
Ellen

[Motability Operations @MotabilityOps]

@Johnjohnso3379 Hi John,

Thanks for letting us know, and bringing this to our attention. We’d certainly like to take a look into this. If you could please send us a direct message on Facebook, and we’ll get back to you as soon as possible.

Speak soon,
Ellen