Motability Operations

We deliver the Motability Scheme which provides independence to 890,000 disabled people, and contributes £4.3 billion to the UK economy.

[Motability Operations @MotabilityOps]

We're no longer able to monitor and respond through X. For support with any queries, please use the following link to send us a direct message via Facebook: https://t.co/21C3XrJXIc

We'll get back to you as swiftly as possible.

[Motability Operations @MotabilityOps]

The Scheme helps disabled people get to work and education, attend appointments, see family and live independently.

Changes that make the Scheme unaffordable would have real consequences for the disabled people who rely on it. Read more: https://t.co/lRDjRRohCA

[Motability Operations @MotabilityOps]

The Conservatives say their plan for more VAT on Scheme leases would raise £1 billion.

Our analysis shows the figures don't add up. The proposals would make the Scheme unaffordable for disabled people, while raising far less, if anything. As reported by @johnpringdns ⬇️

[Motability Operations @MotabilityOps]

There's a bigger picture too.

For many disabled people, getting a car isn't as simple as going elsewhere.

Around 60% of Scheme customers would struggle to access finance, and around 30% would struggle to get insurance outside the Scheme.

[Motability Operations @MotabilityOps]

@MerPolTraffic We work closely with police forces to tackle misuse and ensure Motability Scheme vehicles are used for their intended purpose. We've worked with @MerPolTraffic on this case and can confirm we have terminated the lease and the customer has been banned from the Scheme.

[Motability Operations @MotabilityOps]

@ShamMarriage_UK Hi Vanessa, I’m sorry to hear of this, particularly if you’ve suffered from injury because of the incident. Please send us a Direct Message on Facebook so we can offer further guidance.
Thank you, Molly

[Motability Operations @MotabilityOps]

@MerPolTraffic We take misuse of the Motability Scheme seriously and have worked with @MerPolTraffic on this case. We can confirm the individual's lease has been terminated and they have been banned from the Scheme.

[Motability Operations @MotabilityOps]

An important conversation to be part of at #Lab26 about breaking down the barriers disabled people face accessing work, education and training. Great to bring together @MarieTidball, @LilianGreenwood, @Motability and others to discuss how together we can make a difference.

[Lilian Greenwood @LilianGreenwood]

Great to join @marietidball, colleagues, campaigners and Motability at a roundtable #Lab26 to discuss the barriers disabled people still face accessing work, education and training and how we can work together to break them down. 🌹

[Motability Operations @MotabilityOps]

@vickya70 Hi Vicky,

A collection service isn't included in the Scheme and it's the customer's responsibility to take the vehicle in for servicing or repairs. Dealerships aren't obliged to offer this service and can withdraw it at any time as it's at their discretion.

Thanks, Courtnee

[Motability Operations @MotabilityOps]

@vickya70 You will need to get your car seen by your dealers, Vicky. Not all dealerships offer a collection service. If your car is off the road for 48 hours or more, the dealer can request replacement travel via the RAC. You can reach us via : https://t.co/UwhtJ658ly.
Take care,
Ellen

[Motability Operations @MotabilityOps]

@vickya70 Hi Vicky, sorry to hear about your car issues.

If you need replacement whilst you car is at the dealership, visit: https://t.co/bIqFMiqyDb.

If you still need help, you can send us a direct message on Facebook or visit: https://t.co/UwhtJ658ly.

Take care,
Ellen

[Motability Operations @MotabilityOps]

@tonibenno94 Hi Toni, I’m sorry to hear you’ve had concerns with your lease. We’re here to support you, and sometimes this means giving your dealer the opportunity to put things right. Please do send us a Direct Message on Facebook if you’d like to talk this through. Thank you, Molly

[Motability Operations @MotabilityOps]

@steirvine66 Hi there, thanks for reaching out. Prices are reviewed every three months and can go up or down, reflecting factors such as insurance and tax changes to the Scheme. We also offer vehicles with nil or lower Advance Payments. You can find out more here: https://t.co/YUF5vSHD57

[Motability Operations @MotabilityOps]

@peterabrooks25 Hello Peter,
I'm sorry to hear your wife is without her car. If you would like me to look into this for you please send us a message via Facebook.
Thanks, James

[Motability Operations @MotabilityOps]

@peterabrooks25 Hello Peter,
Thanks for reaching out to us.
I’m sorry to hear of the situation you and your wife are currently experiencing. If you could send us a private message via our Facebook page, I’d be happy to look into this for you. Just search for Motability Operations.
Thanks, James

[Motability Operations @MotabilityOps]

@peterabrooks25 Thanks for getting in touch. Unfortunately, we're not able to actively monitor or respond to messages on X. If you have Facebook, please visit our page and send us a direct message there.

[Motability Operations @MotabilityOps]

@estertolso36199 Thanks for getting in touch. I'm sorry to hear you've had trouble accessing the link. If you have Facebook, you're welcome to visit our page and send us a direct message there. Alternatively, you can get in touch with us via Live Chat on our website: https://t.co/UwhtJ658ly.

[Motability Operations @MotabilityOps]

@shasel1104 Hi,
I'm sorry to hear about your experience with the RAC.
Please send us a direct message on Facebook and we can look into this for you..
Alternatively, you can find other ways to contact us on our website:
https://t.co/YGaV4iVIyW
Many thanks,
Malachi.