Ines 🇺🇦

Queen of #CustomerSupport Quality over at @QualityInCS. Formerly with @WooCommerce

[Ines 🇺🇦 @motherofcode]

WordPress Customer Support Predefs: Make WordPress plugin and theme customer support easier! Now live on Product Hunt: https://t.co/mnXbP63MtZ via @producthunt

[Ines 🇺🇦 @motherofcode]

Lieve mensen in omgeving #Utrecht, de broer van mijn beste vriendin wordt vermist. Het is extreem belangrijk dat hij zsm gevonden wordt. Help alsjeblieft mee met zoeken en deel deze tweet 🙏 thanks! https://t.co/Gkxoufz6IP #vermist #utrecht030

[Ines 🇺🇦 @motherofcode]

@KPNwebcare Done

[Ines 🇺🇦 @motherofcode]

@KPNwebcare net stroomstoring gehad in postcode gebied 4005/4001. Stroom doet ‘t weer, maar internet ligt er nog steeds uit. Misschien schade aan jullie netwerk door de uitval?

[Ines 🇺🇦 @motherofcode]

@LianderNL Wat was de oorzaak van de storing?

[Ines 🇺🇦 @motherofcode]

@IsabeauBoody @kev_mango Tomorrow is friendsgiving, should I be worried 😂😂

[Ines 🇺🇦 @motherofcode]

@IsabeauBoody I got carded last week, don’t feel too bad 😅

[Ines 🇺🇦 @motherofcode]

@LucP Sterkte Luc, hele dikke knuffel!

[Loris.ai @loris_ai]

When it comes to #customerexperience, what does quality really mean? Do high scorecards translate to high quality? And how do things like satisfaction and sentiment feed into quality measurement?

Join us as we sit down with @motherofcode to discuss.

[Ines 🇺🇦 @motherofcode]

Solo travellers, what’s your no. 1 spot for Christmas?

[Ines 🇺🇦 @motherofcode]

@benUNC This is always part of my QA protocols! QA is one if not THEY most beneficial thing you can do for a CS team.

[Kelly Vaughn @kvlly]

Please stop measuring the effectiveness of your engineering team by the number of Jira issues they close, thank you ❤️

[Ines 🇺🇦 @motherofcode]

@roytanck I appreciate you ❤️

[Ines 🇺🇦 @motherofcode]

@klausapp @ActonCapital @k6iva @kairkasper @egon43 Mega congrats!

[Ines 🇺🇦 @motherofcode]

I've decided to split the WP outsourcing services I offer from the consultancy at @QualityInCS. Made more sense to me, and hopefully to you!

[WP Support Outsourcing @wpsupportOC]

Hey #WordPress developer! Need a bit of help getting your support queue under control? We're here to help: https://t.co/BcdWHE6loh

[Ines 🇺🇦 @motherofcode]

@EmilyGorcenski I’ve put an electric blanket underneath my mattress cover. It’s on a smart plug, so when I tell Alexa goodnight, it turns on. By the time I’ve brushed my teeth, my bed is warm 😄

[Ines 🇺🇦 @motherofcode]

@BDzakelijk ik ben ondernemer en wil een BA halen relevant aan mijn werkzaamheden. Houdt dat in dat ik de studiekosten mag opgeven in mijn aangifte van 2022? 🧐

[Ines 🇺🇦 @motherofcode]

Of course I have a raging migraine on the day of #WCNL 😩 I’m going back to bed for a bit, see if it gets better. Hopefully be there this afternoon or tomorrow!

[Ines 🇺🇦 @motherofcode]

@WordCampNL Hmm I’ve not received the email (in spam or otherwise). Is there a link?

[Ines 🇺🇦 @motherofcode]

@DerekAshauer In those cases, I’d process the refund. If it’s a month out, that’s a different story. Positive experiences with your brand in cases like these are more important than the individual refunds (good support has a direct connection to LTV).

[Ines 🇺🇦 @motherofcode]

@jon_bossenger @allie_nimmons @donate_wc Yasss let’s do it!