@victoriabravery Hi Victoria. So sorry to hear this. Could you please provide me with your ticket number and I can follow up with our care team. katie | MBx
@MeticulousMedia Hi there, Sorry to hear this. Please contact our care team via the online form on our website, this can be found under contact us. Thanks. katie | MBx
@peterpenguin Hi Peter, Could you please let me know where you are based and I will follow up with the relevant care team. We're sorry about the delay. katie | MBx
@lauhdez hey laura, if you direct message us on facebook we can send you the instruction manual :) (unfortunately the file is too big to send via twitter) MBx
@RobWilsonLondon @philandteds hi Rob, we are so sorry you have not has a response! i am escalating your request with our care team and they will get back to you as soon as they can. thank you, MBx
@AbbyLepold hi there, we are so sorry for the delayed response! i am escalating your request with our care team and they will get back to you as soon as they can. thank you, MBx
@heatherduns my mistake, so sorry! yes, the skis can be used on any wheels that are between 5-16" (this means, both nano and duet are compatible). so sorry for any confusion! MBx
@BenjaminWajdner 2/2 i will raise your ticket number with the care team and we'll see if we can track down those swatches! feel free to direct message us on FB if you have any more questions or are looking for more info about our fabrics :) MBx
@BenjaminWajdner 1/2 unfortunately i can't see the details of your ticket from my end but if you're inquiring into uj fabric, it was recently updated to a high performance nylon, making it lighter (it takes off 0.7kg of uj's total weight!), stronger, water resistant, and easier to clean...