Mountaingirl

An eye for imperfections

Part time critique!!

[Mountaingirl @mountaingirl02]

@Aramex case ID DXB/0123/7475
Will you ever solve this case ID and resolve it? Or your customer care team will keep going back and forth giving me different contradicting updates everytime ? #customercare #aramex

[Mountaingirl @mountaingirl02]

@instagram @Meta

[Mountaingirl @mountaingirl02]

@instagram @Meta please explain how this goes against the ‘Community guidelines “

People literally abuse on Instagram yet their comments are never taken down. Please explain how is this offensive?

#instagram #Meta

[Mountaingirl @mountaingirl02]

@instagram @Meta please explain how this goes against the ‘Community guidelines “

People literally abuse on Instagram yet their comments are never taken down. Please explain how is this offensive?

#instagram #Meta

[Mountaingirl @mountaingirl02]

@instagram @Meta please explain how this goes against the ‘Community guidelines “

People literally abuse on Instagram yet their comments are never taken down. Please explain how is this offensive?

#instagram #Meta

[Mountaingirl @mountaingirl02]

@ZARA_Care refund my money!!!!

[Mountaingirl @mountaingirl02]

@ZARA_Care refund my money!!!!!!!!!

[Mountaingirl @mountaingirl02]

Proof of return states that only an amount of 299 AEd out of 598 AEd was initiated. I am going to send this to my bank for a chargeback @ZARA @ZARA_Care . It clearly shows that only 299 was refunded which I have been telling since the beginning. Where is the other 299?

[ZARA CARE @ZARA_Care]

@mountaingirl02 Thanks for getting back to us. please check your email as proof of refund was sent by email.
Thank you.

[ZARA CARE @ZARA_Care]

@mountaingirl02 Thanks for getting back to us. please check your email as proof of refund was sent by email.
Thank you.

[Mountaingirl @mountaingirl02]

@ZARA_Care Your apologies is not fixing my problem. Such a global brand and yet you guys can’t handle one refund issue properly. Either the team is incompetent or the entire Zara customer care works like this . #customercare #zara #refund #CustomerExperience

[Mountaingirl @mountaingirl02]

Just refund my money! I have no interest in your brand any more. Your customer service is pathetic. One of the worse so far. Atleast the one is UAE . Rude and slow and wouldn’t even try to understand anything . @ZARA_Care

[ZARA CARE @ZARA_Care]

@mountaingirl02 Hello, thanks for your interest in our brand. Please note that we have answered your query via PM ZARA Care. For any other queries, you may contact our Customer Service account ZARA Care. Thank you.

[Mountaingirl @mountaingirl02]

Horrible customer service team Zara uae. Will never purchase from Zara uae again!!!! #customercare

[Mountaingirl @mountaingirl02]

@ZARA_Care the customer care in Zara UAE don’t know how to do their job! Their service is pathetic. They are rude , disconnect the chat, reply on the chat box after 10 mins and wudnt even reply properly. Aren’t they paid to help the customers and not irritate the customers?

[Mountaingirl @mountaingirl02]

@ZARA_Care the customer care in Zara UAE don’t know how to do their job! Their service is pathetic. They are rude , disconnect the chat, reply on the chat box after 10 mins and wudnt even reply properly. Aren’t they paid to help the customers and not irritate the customers?

[Mountaingirl @mountaingirl02]

@ZARA @ZARA_Care where can I rate your customer service team after an interaction? Or you guys don’t believe in customer survey!

[Mountaingirl @mountaingirl02]

I am going to raise a dispute with my bank !!! This is not going anywhere! I am spending my time and phone credits talking to the bank everyday and chatting with your customer care . @ZARA @ZARA_Care

[ZARA CARE @ZARA_Care]

@mountaingirl02 Hello, thanks for your interest in our brand. Please note that we have answered your query via PM ZARA Care. For any other queries, you may contact our Customer Service account ZARA Care. Thank you.

[ZARA CARE @ZARA_Care]

@mountaingirl02 Hello, thanks for your interest in our brand. Please note that we have answered your query via PM ZARA Care. For any other queries, you may contact our Customer Service account ZARA Care. Thank you.

[Mountaingirl @mountaingirl02]

@zara @ZARA_Care

Do you care about your customers? There has been some kind of miss at your end which is why I haven’t recieved the refund! Two items were returned under same order # yet one 1 refund recieved . Your team needs to investigate better!

[ZARA CARE @ZARA_Care]

@mountaingirl02 Hello, thanks for your interest in our brand. Please note that we have answered your query via PM ZARA Care. For any other queries, you may contact our Customer Service account ZARA Care. Thank you.

[Mountaingirl @mountaingirl02]

@ZARA_Care is anyone going to respond and fix this issue? Or you guys are planning to keep the product and money both !!!

[Mountaingirl @mountaingirl02]

@ZARA_Care the product was returned in December. You guys have one standard answer - “check with the bank”.

How am I supposed to check with bank if you guys are not providing the proof of return along with the transaction IDs?

#zara #customercare #MiddleEast

[Mountaingirl @mountaingirl02]

@ZARA_Care still waiting for my issue to be resolved!!!! Why is it so difficult to resolve a refund issue even after 23 days?

[Mountaingirl @mountaingirl02]

@ZARA_Care How long more to get this issue resolved? More details shared via DM

[Mountaingirl @mountaingirl02]

@ZARA_Care have you guys trained your agents to be specifically rude to customers? And to throw attitude to customers whose refunds haven’t been returned for weeks?
#zarasucks #customercare

[Mountaingirl @mountaingirl02]

@ZARA_Care Refund ! Refund ! Refund! So much delay! Partial amount refunded . Need this sorted !