@KDMWHOA@LiveSmart I prefer the phone channel over Messenger or X. For postpaid, I rarely spend more than 5 mins waiting on a rep to answer. Their IVR sustem though is seasonally good.
@KDMWHOA@LiveSmart The @SMARTCares channel isn’t helpful. They’d tell you things like “our access is limited,” “it is best to call *888,” the associates handling Messenger has more access,” “you may go to the nearest Smart store.” And they reply too slow. @LiveSmart
SUBJECT: Repeated Failure to Deliver Contracted Unlimited Service, Unreasonable Delay in Resolution, and Repeated Creation of New Tickets Resulting in Prolonged Service Disruption @LiveSmart
@LiveSmart SUBJECT: Repeated Failure to Deliver Contracted Unlimited Service, Unreasonable Delay in Resolution, and Repeated Creation of New Tickets Resulting in Prolonged Service Disruption