Andrew Foster

Father, Husband, Chartered Engineer, IBMer, F1 Fan, Builder. My tweets are my own and not IBMs

[Andrew Foster @MrAFoster]

Thanks @skysports not only is the Las Vegas qualifying not showing on my Sky stream box, you list highlights that spoil the result. Great fan experience 😡😡😡

[Andrew Foster @MrAFoster]

Sunday dinner at Punch Tavern Stonehouse. Staff rushed off their feet. Our order was taken to the wrong table so we ended up waiting over an hour for food. Those who had carvery were disappointed too. Will not return 🙁 @stonehousepizza

[Andrew Foster @MrAFoster]

So @SkySportsF1 @SkyHelpTeam why does the F1 qualifying stream have no sound? Getting really tired of how buggy this sky stream service is 😡

[Andrew Foster @MrAFoster]

It’s beginning to feel a lot like #xmas2024 🎄🌲🎄

[Andrew Foster @MrAFoster]

Its now 24hrs since last email and still waiting for the next response. That’s two weeks of chasing and next to no progress on a simple tariff change. Why?

[Andrew Foster @MrAFoster]

Update on my customer service experience with @OctopusEnergy trying to switch tariffs. @g__j Not what I was expecting…

[Andrew Foster @MrAFoster]

Thought optimistically that might be the end but nooo.
Next email took another two days and another poke.

[Andrew Foster @MrAFoster]

Hey @OctopusEnergy after not getting through on the phone i decided to email my questions. Curious what your response times are because that was 4 days ago!
What happened to that fantastic customer service you are always talking about? 🤔

[Andrew Foster @MrAFoster]

SBS Transit partners with IBM to enhance systems with AI https://t.co/PESl02WiBn #Maximo #AI

[Andrew Foster @MrAFoster]

@StanCollymore This feels like one of the more insightful threads on what might be happening

[Paul Anleitner @PaulAnleitner]

I don't study politics, but I do study culture, and here are some of the signs that a cultural shift has been brewing for years in America that most of the professional political analysts just completely missed.

Some of these may seem absurd, but hear me out. 🧵
We'll start with this one:

[Andrew Foster @MrAFoster]

@CroftyF1 @karunchandhok please can you ask @SkySportsF1 to fix their streaming service so subscribers can watch the #BrazilianGP they have paid good money to see. Much appreciated.

[Andrew Foster @MrAFoster]

IBM acquires Prescinto for renewable energy asset performance management #Renewables #GreenEnergy #Sustainability https://t.co/S6SStkOjRL

[Andrew Foster @MrAFoster]

Generative AI benefits for asset lifecycle management https://t.co/Szg9oIOkN6

[Ben Williams @theplgeek]

I've worked with dozens of Growth PMs.

The best ones? They're not just data geeks.

(As a geek I say that lovingly).

They've mastered 5 underrated skills that separate the great from the good.

Here's how you can level up your Growth PM game 👇

1/ Systems Thinking: See the Forest, Not Just the Trees

Average PMs optimise features.
Great PMs optimise ecosystems.

🧠 Map out entire user journeys
🔄 Consider 2nd & 3rd order effects
🤝 Collaborate across teams
📊 Use causal loop diagrams

Remember: In B2B SaaS, everything is connected.

2/ Behavioural Psychology: Hack the User's Brain (Ethically)

Understanding what makes users tick is your superpower.

📚 Read "Thinking, Fast and Slow" & "Hooked"
🧪 A/B test psychological triggers
🔍 Analyse successful products
🤓 Take a behavioural psychology course

Pro tip: Don't forget team dynamics in B2B contexts!

3/ Data Storytelling: Turn Numbers into Narratives

Good PMs present data.
Great PMs tell stories with data.

📊 Create clear, impactful visualisations
🎭 Craft narratives connecting metrics to outcomes
🎯 Start with the 'why'
🗣️ Tailor stories to different audiences

"Stop presenting data. Instead, present the point of the data." - @milanicreative

4/ Cross-functional Collaboration: Be the Ultimate Bridge-Builder

In PLG, silos kill growth.

🗺️ Create a collaboration map
☕ Schedule regular catch-ups outside your team
📚 Learn the basics of each team's function
🤝 Set shared goals across teams

Remember: You're the translator between departments!

5/ Minimal Viable Testing: Learn Fast, Grow Faster

Forget perfection. Embrace scrappiness.

��� Break big ideas into small, testable hypotheses
🚀 Get comfortable with "rough" tests
🗑️ Treat ideas as disposable
🛠️ Build a rapid testing toolkit

The goal? Maximum learning, minimum effort.

That's it! The 5 underrated skills that'll take your Growth PM game to the next level.

All easy in concept, but hard to master.

Which one are you going to work on first?

Full post with more detail and tips in todays Product-Led Geek newsletter https://t.co/F8HnjH9Otp

If you found this useful, follow me for more Product-Led Growth insights!

And don't forget to RT to share with your fellow PMs 😉

[Andrew Foster @MrAFoster]

Standing in a queue for 30minutes and the check in desk still hasn’t opened. What’s going on @British_Airways #ba2703