@Hctcr87@currys Also, google refund to gift cards from currys, multiple promises of call backs and refund promise dates. Many customers still waiting over 3 months for a refund. Keep everything documented as you can go to small claims court successfully if promises are broken
Hi @currys, my order was canceled, and my gift card refund is delayed. Your chat team couldn’t provide timely help or escalate my case to a manager. I’m unable to place a new order during Black Friday. Please address this immediately before I escalate to Trading Standards.
@Hctcr87@currys You want to see the web chat between me and the customer service rep. He didn’t even access my order and just kept giving me scripted replies. I caught him out in soo many ways. The chat transcript doesn’t look good on Currys.
@WHOOP I’ve requested my trial to be cancelled, I was promised a returns label but it’s been over 24hrs now and it’s not in my spam either. Tomorrow you will charge me a full subscription when I could have returned it already
@asksheilas Been trying to get through for days. Managed to get hold of a chat agent who assured me that the renewal would be cancelled and my mum’s policy won’t renew.
Just got an email stating the policy will renew, I logged into the account to find the auto renew is still on.
Calling all girls! Are you aspiring to be the next Ellie Roebuck? If so, then please get in touch, Khalsa Lionesses are looking for an U13s goalkeeper to be their no.1
@AskPS_UK But surely you have an appeals process and the right to appeal. A group of friend giving each other abuse for kicks and you only suspend one, what if he also wants to lodge a complaint about verbal abuse over the mic. You either suspend all or none at all.
@AskPS_UK hi guys, you’ve suspended my ps account for 7 days yet I wasn’t using it. My 12yr old son logged on to play his school mates and they’ve started insulting each other. Can you reinstate my account and I will punish my son separately. Thank you for your cooperation.
@UPS how fundamentally useless is your delivery service? Ordered item 15/01/2021 which you lost and then sent me around in a loop for a month, eventually got the seller to send a replacement and surprise, surprise you lost that one too. Are you going to take ownership of this now
@sainsburys just had these delivered, is this acceptable? For the past few weeks I have been wondering if Brexit is causing you guys to repackage old fruit and veg due to supply issues.