Flow of work has been:
Law firm -> In-house -> ALSPs
-> Biz
Not all work will leave the law firms nor of course the in-house teams. So we reinvent terms from the naughties like "smart sourcing".
@L_Charbonneau @UCalgaryLaw In addition to the great responses here so far, I’d add strategic planning. Whenever I’ve been asked I’ve jumped at the opportunity to participate.