Choi Dong-wook | D’CENT

Backend Lead Engineer @ D’CENT
Wallet infrastructure • Web3 • Digital asset security
11–8 | Flexible schedule | Building behind the scenes. $XRP $HBAR $XDC $BTC

[Choi Dong-wook | D’CENT @mrchoi1972]

@Woz1486 Hi, we’re sorry you’ve had to deal with this. For immediate assistance, please follow back and send a DM with the relevant transaction hash(es) and affected wallet details so we can review the activity and guide you through the appropriate steps to secure your wallet and assets. Please also confirm whether you’re using the D’CENT App Wallet or Biometric Hardware Wallet, and whether you’re on iOS or Android ?

[Choi Dong-wook | D’CENT @mrchoi1972]

@dailydosejos Hi, we’d like to help you secure your wallet and review what happened. Please follow back and check your DMs so we can assist you directly. When you message us, let us know whether you’re using the D’CENT App Wallet or Biometric Hardware Wallet, along with whether you’re on iOS or Android. If there was an unauthorized transaction, please include the transaction hash so we can review it.

[Choi Dong-wook | D’CENT @mrchoi1972]

@JyrgJetzki @edofarinaalpha We understand how serious this is. Please follow back and DM us with the transaction hash so we can review the transfer and guide you through the appropriate next recovery steps.

[Choi Dong-wook | D’CENT @mrchoi1972]

@JyrgJetzki Hi, we’re sorry you’re dealing with this. Can you confirm whether you’re using the Biometric Hardware Wallet or the App Wallet?

We understand how serious this is. Please follow back and DM us with the transaction hash so we can review the transfer and guide you through the appropriate next recovery steps.

[Choi Dong-wook | D’CENT @mrchoi1972]

@JyrgJetzki I’ve been assigned to assist with your case and would like to help you get this resolved as efficiently as possible. Please follow back or send me a direct message so I can review the issue with you and provide the appropriate guidance for the recovery process

[Choi Dong-wook | D’CENT @mrchoi1972]

@JyrgJetzki Please provide the complete transaction details associated with the compromised wallet, including the relevant transaction hashes and dates, so the activity can be reviewed accurately.

[Choi Dong-wook | D’CENT @mrchoi1972]

@Mike442928681 Follow us back and DM us immediately, we will escalate this to the DCENT team as a priority case to get your funds accessible as soon as possible.

[Choi Dong-wook | D’CENT @mrchoi1972]

@Mike442928681 Hi, sorry you’re still dealing with this. Could you confirm which wallet type you’re using (App Wallet or Biometric) and the exact error message you receive when trying to transfer? Please follow back and send us a DM with those details so we can review the issue and guide you through the appropriate next steps.

[Choi Dong-wook | D’CENT @mrchoi1972]

@sumerbreze46 Hi, sorry you’re still dealing with this. Could you confirm which wallet type you’re using (App Wallet or Biometric) and the exact error message you receive when trying to transfer? Please follow back and send us a DM with those details so we can review the issue and guide you through the appropriate next steps.

[Choi Dong-wook | D’CENT @mrchoi1972]

@jburke4908 We understand how serious this is. Please follow back and DM us with the transaction hash so we can review the transfer and guide you through the appropriate recovery steps.

[Choi Dong-wook | D’CENT @mrchoi1972]

@kojteEBAT We understand how serious this is. Please follow back and DM us with the transaction hash so we can review the transfer and guide you through the appropriate recovery steps.

[Choi Dong-wook | D’CENT @mrchoi1972]

@kojteEBAT Hi, we’re sorry you’re dealing with this. Can you confirm whether you’re using the Biometric Hardware Wallet or the App Wallet? This will help us determine the appropriate next steps.

[Choi Dong-wook | D’CENT @mrchoi1972]

@JoeMorrello1 We understand how serious this is. Please follow back and DM us with the transaction hash so we can review the unauthorized transfer immediately

[Choi Dong-wook | D’CENT @mrchoi1972]

@JoeMorrello1 Hi, we’re sorry you’re dealing with this. Can you confirm whether you’re using the Biometric Hardware Wallet or the App Wallet? This will help us determine the appropriate next steps.

[Choi Dong-wook | D’CENT @mrchoi1972]

Yes you can report stolen funds. Please follow back and DM us with the transaction hash and affected wallet details so we can guide you on the appropriate reporting steps and help review the stolen funds. Please do not share your recovery phrase or private keys.

[Choi Dong-wook | D’CENT @mrchoi1972]

@climbingpassion Hi, we’re sorry you’ve had to deal with this. For immediate assistance, please follow back and send a DM with the relevant transaction hash(es) and affected wallet details so we can review the activity and guide you through the appropriate steps to secure your wallet and assets. Please also confirm whether you’re using the D’CENT App Wallet or Biometric Hardware Wallet, and whether you’re on iOS or Android.

[Choi Dong-wook | D’CENT @mrchoi1972]

@climbingpassion We understand your frustration, and we’re sorry you’re dealing with this. Please follow back and DM us so we can review the affected wallet and transaction details privately and help you with the next steps.

[Choi Dong-wook | D’CENT @mrchoi1972]

@christyo_my We understand your frustration, and we’re sorry you’re dealing with this. Please follow back and DM us so we can review the affected wallet and transaction details privately and help you with the next steps.

[Choi Dong-wook | D’CENT @mrchoi1972]

@HentrupTanya Hi, we’re sorry you’ve had to deal with this. For immediate assistance, please follow back and send a DM with the relevant transaction hash(es) and affected wallet details so we can review the activity and guide you through the appropriate steps to secure your wallet and assets. Please also confirm whether you’re using the D’CENT App Wallet or Biometric Hardware Wallet, and whether you’re on iOS or Android.

[Choi Dong-wook | D’CENT @mrchoi1972]

@mkengray Hi, we’re sorry you’ve had to deal with this. For immediate assistance, please follow back and send a DM with the relevant transaction hash(es) and affected wallet details so we can review the activity and guide you through the appropriate steps to secure your wallet and assets. Please also confirm whether you’re using the D’CENT App Wallet or Biometric Hardware Wallet, and whether you’re on iOS or Android.