@MercedesBenzUK I’d like to think Oliver is looking into my complaint but I’m sure he’s busy being the CEO? Could you put on my case “ I’m absolutely appalled by the length of time it’s taken to address my complaint and the fact that Cardiff didn’t take ownership of the fault they created”
Do you know what @MercedesBenzUK complaint process is? I’ll tell you, they log your complaint tell you they’re dealing with it for 3 weeks then block you. That seams to be my experience. While your car sits on your drive going nowhere.
@MercedesBenzUK Thanks for that I will definitely let you know on Friday. Absolutely no point in taking to Cardiff that’s why I went directly to you I’ve had that conversation. Cheers.
Over 3 weeks now waiting for Mercedes-Benz UK to resolve my issue with the engine management light on after it went in for a recall just keep getting fobbed off. Anybody had similar issues and what was the outcome?
@MercedesBenzUK I suppose no news is good news? Except in the case of @Mercedes-BenzUK No news is the norm? It’s going to be 3 weeks tomorrow since my car went into Mercedes Cardiff with no faults and came out with ECU faults! 😬
Day 6 and my complaint still hasn’t been addressed by @MercedesBenzUK what a disappointment I expected better. But then again I didn’t spend £90k on a car so I must be low on their priority list.
@MercedesBenzUK I’ve just booked my bus ticket for my hospital appointment. It’s going to take me 1.5hr for 20min in the car and cost a staggering £14!! 2 gallons of diesel. Think how far I could go on that half way to Milton Keynes and I could pop into Mercedes and maybe be get some answers?
@MercedesBenzUK It’s almost two weeks to the hour since Mercedes Cardiff returned my car with the engine management light on and two week since my complaint with no resolution.