CH 11 #LibCruConvo - 2 Levels -
1. Learn to Look –
• Recognize when you are in or out of dialogue
• Ask: Am I or others in silence or violence 2. Make it safe –
• Ask a question and show interest in another’s views
• Apologies, smiles, “a brief time out” #faytheyerdon
Ch10 - when having a crucial conversation with someone that withdraws, use tentative language, and separate intent from outcome. Page 197 #LibCruConvo@FaytheYerdon
Ch10 - “In good teams, the boss eventually deals with the problem behavior. In the best teams, every team member is part of the system of accountability.”pg 193 Good teams hold each other accountable. #LibCruConvo@FaytheYerdon
Ch9 - how many people are worth involving any problem? Your goal should be to involve the fewest number of people while still considering the quality of the decision along with the support that people will give it.#LibCruConvo@FaytheYerdon
Ch9 - To avoid violated expectations, separate dialogue from decision-making. Make it clear how decisions will be made, who will be involved and why. #LibCruConvo@FaytheYerdon
Ch 8 pg 166-when it comes to power listening, sometimes you have to offer your best guess what the other person is thinking or feeling before you can expect him or her to do the same. #LibCruConvo@FaytheYerdon
Ch 8 pg 157-at the very moment when most people become furious, we need to become curious. Rather than respond in kind, we need to wonder what’s behind the ruckus. #LibCruConvo@FaytheYerdon
Ch 7 pg 133-how can we speak the unspeakable and still maintain respect? Carefully blend three ingredients confidence in reality and skill. #LibCruConvo@FaytheYerdon
Ch6 - if you want improved results from your crucial conversations, change the stories you tell yourself, even while you’re in the middle of the fray. #libcruconvo@FaytheYerdon
Ch5 - to offer a sincere apology, your motives have to change. You have to give up saving face, being right, or winning in order to focus on what you really want. #libcruconvo@FaytheYerdon
Ch5 - respect is like air. As long as it’s present, nobody thinks about it. But if you take it away, it’s all that people can think about. #libcruconvo@FaytheYerdon
Brownie points to reward desired hallway expectations. If the class gets a compliment from a teacher in the hall class earns a brownie point. Fill the pan and class earns a reward. #hsdconnect