ZiyaD_Ansari

[ZiyaD_Ansari @MrZiyad99]

@airtelindia @Airtel_Presence
This is unacceptable support from Airtel.

I raised a complaint last week for packet loss on my Airtel Xstream internet connection. The technician who visited had no understanding of packet loss and escalated to NOC on call.

[ZiyaD_Ansari @MrZiyad99]

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[ZiyaD_Ansari @MrZiyad99]

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[ZiyaD_Ansari @MrZiyad99]

@Airtel_Presence Thanks for the response, Neeraj.
I have shared my registered number via DM.
I’m hoping this escalation also addresses the NOC on-call behavior and provides clear guidance on correct packet loss testing (gateway vs actual internet path), as this directly impacts my work.

[ZiyaD_Ansari @MrZiyad99]

@airtelindia @Airtel_Presence
This is unacceptable support from Airtel.

I raised a complaint last week for packet loss on my Airtel Xstream internet connection. The technician who visited had no understanding of packet loss and escalated to NOC on call.

[ZiyaD_Ansari @MrZiyad99]

#Airtel
#AirtelXstream
#CustomerExperience
#BroadbandIssues

[ZiyaD_Ansari @MrZiyad99]

Seeking clarification from Airtel:
👉 For an internet service issue, should packet loss be tested on the gateway or on the actual internet path used by customers?