Brittany Caudill

Specializing in the human side of AI for customer experience. I help brands blend data with empathy to build meaningful connections. #CX #AI #CustomerExperience

[Brittany Caudill @ms_caudill]

Thinking about integrating AI into your workflow? My new article on Substack explores why humans are still irreplaceable for Voice of Customer (VoC) and how to create a hybrid approach.

Read the full story here: https://t.co/1ykuH73i3u

#AI #CustomerExperience #Marketing

[Brittany Caudill @ms_caudill]

AI is great for data, but what about the human element?

My new article explores why human empathy remains irreplaceable in Voice of Customer (VoC) programs.

Full article: https://t.co/ErzRzJozDn

#CustomerExperience #Marketing #AI

[Brittany Caudill @ms_caudill]

@Shanditron5000 There are a lot of other things that mimic Lyme symptoms - like MS, etc. Are their doctors really giving them the full view?

[Brittany Caudill @ms_caudill]

I’m pivoting careers to digital and tech law - not lawyer but legal studies. What are some specific titles I should be looking at? Thanks!

[Brittany Caudill @ms_caudill]

@AmericanAir all of our connecting flights over the weekend have been delayed. All because of maintenance on the planes. What is the problem?!

[Brittany Caudill @ms_caudill]

Let’s be clear @Meta everyone hates your Meta AI search… it pulls wrong info for brands, it hijacks our searches with things we don’t want, and it’s just annoying.

[Brittany Caudill @ms_caudill]

@LiveNation ok literally every time I’ve tried to purchase tickets from you since last summer on the app and browser… I am consistently getting an error can’t purchase try something else or contact support. It’s not a caching issue! It’s a your app stinks issue!

[Brittany Caudill @ms_caudill]

@Ticketmaster im on my 3rd device to buy tickets, 3 different payment options used… wth is going on with payment? #beyondfrustrated

[Brittany Caudill @ms_caudill]

Is there any research out there about the hatred of self checkouts? As a CX consultant, it would super interesting to see the data and figure out how to either make it better, or maybe just scrap it. #cx #CustomerExperience #data

[Brittany Caudill @ms_caudill]

Dear high end cosmetic companies - gingers would like to be able to purchase more ginger products (mascara - one with a great applicator and eye brow). Currently you’re competing with Benefit, and even they don’t have a ginger mascara. #gingers #redheadproblems

[Brittany Caudill @ms_caudill]

@joncoopertweets I call BS

[Brittany Caudill @ms_caudill]

@BongBong @BreannaMorello The HRC does. Look it up. There’s a score that they have to get. And it’s a shame that chic-fil-a is falling into the trap.

[Brittany Caudill @ms_caudill]

@Fandango is there an issue with your payment component? I’ve tried 3 times and get and error… and on the app.

[Brittany Caudill @ms_caudill]

@POTUS What an insult to those that had their lives taken in TN. Surely this is a joke.

[Brittany Caudill @ms_caudill]

@JohnMayer If only @Ticketmaster wasnt giving an error to get presale in Indiana! 🤬

[Brittany Caudill @ms_caudill]

@murphyj77 @JohnMayer Did clearing your browser work? I tried it. Nope. Tried my phone. And incognitoz

[Brittany Caudill @ms_caudill]

@murphyj77 @JohnMayer @Ticketmaster @jpsaxe Me too!!

[Brittany Caudill @ms_caudill]

@Ticketmaster why can’t I get in a queue for presale?! I keep getting an error!! Get your act together!

[Brittany Caudill @ms_caudill]

But isn’t art supposed to be freedom of expression? So why are we censoring protest? Seems fishy. AI art making the little guy pay for licensing so no one uses their work. We’ll go broke. #artistagainstai https://t.co/rb47eGXAlA

[🏮Zakuga Art🏮 @ZakugaMignon]

1/6 I created this image for everyone to use wherever they want.
Ai creates the “art” you see on the backs of artists being exploited. Ai “art” is currently scraping the web for art and uses it in datasets. No artist gave consent to have their art used. We were not compensated