Mschadt

Jack of all Tech

[Mschadt @mschadt82]

@joinoneapp All I see is a broken site that doesn't let me see any of my accounts/pockets. One browser logs me into my profile with no way to see any account into. The other logs me in to spend with no way to see anything else. What a SHIT SHOW.

[Mschadt @mschadt82]

@BBVA_USA @BBVANews_USA @reyocanas @FDICgov 2/6: @BBVA_USA @BBVANews_USA @reyocanas #ClassActionBBVA @FDICgov
Our accounts are NOT BBVA accounts (but still simple accounts under BBVA) so they CAN NOT access any of your funds and minimal account info.

[Mschadt @mschadt82]

@BBVA_USA 1/6: @BBVA_USA @BBVANews_USA @reyocanas #ClassActionBBVA @FDICgov
Wife Drove an hour each way and spent 4 hours at our closest branch. Couple notes for others the Branches have no clue what's going on. They were told via email the merge was happening a MONTH from now.

[Mschadt @mschadt82]

@BBVA_USA @BBVANews_USA @reyocanas @FDICgov 3/6: @BBVA_USA @BBVANews_USA @reyocanas #ClassActionBBVA @FDICgov
They CAN reset accounts/logins via one time password sent to your email (something the call center said was impossible) to get you web/app access.

[Mschadt @mschadt82]

@BBVA_USA @BBVANews_USA @reyocanas @FDICgov 4/6: @BBVA_USA @BBVANews_USA @reyocanas #ClassActionBBVA @FDICgov
You CAN pull your money from their ATM, dependent on that ATM's limits and available denominations.

[Mschadt @mschadt82]

@BBVA_USA @BBVANews_USA @reyocanas @FDICgov 5/6: @BBVA_USA @BBVANews_USA @reyocanas #ClassActionBBVA @FDICgov
They rely on the same 800 Number's we have for internal support, so they are completely screwed with the same disconnects and useless call center we've been fighting the last 4 days.

[Mschadt @mschadt82]

@BBVA_USA @BBVANews_USA @reyocanas @FDICgov 6/6: @BBVA_USA @BBVANews_USA @reyocanas #ClassActionBBVA @FDICgov
If you do go to a branch be kind and patient, the people there have no clue and are getting completely blind sided by this. It’s also clear they have to deal with this #GrossIncompetence daily.

[Mschadt @mschadt82]

@BBVA_USA @BBVA_USA @BBVANews_USA @reyocanas @carlostorres (Smart Man locking your account over night)
Wife went into a branch to get her accounts sorted to find out their systems are down and they can't get through to corp either. #RedefiningGrossIncompetence

[Mschadt @mschadt82]

@BBVA_USA @BBVA_USA absolute BS took 4 calls to spend an hr with one of your finest.. To be told their system won't allow them to send me the SMS to reset the account & my ONLY option is to take time off of work drive an hour to my closest branch... At this point it will be to close accts.

[Mschadt @mschadt82]

@simple @poninski @Simple Nope... @BBVA_USA is turning out to be shit on a stick.

[Mschadt @mschadt82]

@YuriIsabelOrti1 @BBVA_USA I got the same run around and no answers. @KenPaxtonTX please dig into this Houston based bank.