Matt Smith

[Matt Smith @MSCR0]

@parcelforce Thanks! It sorted itself out today and was delivered without a problem 👌

[Matt Smith @MSCR0]

@British_Airways @British_Airways any reply?

[Matt Smith @MSCR0]

@British_Airways Thanks. I assume we can't check in online? If not, can we book a premium check- in in advance, so we can reduce the risks of queuing etc?

[Matt Smith @MSCR0]

@AskNationwide Morning, do you have any issues with your payments services? Trying to move between my accounts on your app and it keeps failing. Can you help?

[Matt Smith @MSCR0]

@HiveHelper I can't seem to DM you. Can you share an email instead? I have DMd Hive, not Hive Helper 😞

[Matt Smith @MSCR0]

@HiveHelper I have moved home recently, and the house has a Hive Thermostat. I've bought a new Hub and registered it, but can't get pair it with the thermostat. Tried all of the processes recommended online, can you help? Should I call the UK helpline?

[Matt Smith @MSCR0]

@OpenreachHelp FYI - Activation date is today. But @vodafone have just told me, without explanation, that there is no chance of any Openreach work happening today, despite reassurances that it was scheduled. Next 'guaranteed' date is 1 January. Thanks both. Awesome service.

[Matt Smith @MSCR0]

@WeAreOpenreach @VodafoneUK Cant really put into words how awful the service is from both these organisations. Third engineer didn't turn up today. No connection, no service, absolutely awful. Two weeks and counting. Please help me...

[Matt Smith @MSCR0]

@OpenreachHelp I know, but I feel you need to be updated regularly via social media. At least to ensure you can eventually get some sort of closure... If this saga of awful service, missed appointments and inefficiency ever concludes.

[Matt Smith @MSCR0]

@OpenreachHelp Sorry Paul - it was your offer to get in touch. Just FYI the dig team were due out today again. Nobody turned up despite reassurances from Openreach they were scheduled to arrive and complete the work in time for our 5th shot at activation tomorrow... Excellent service continues!

[Matt Smith @MSCR0]

@OpenreachHelp Thank you @vodafone social media team have been helping me, perhaps you could get in touch with them directly...? Cheers.

[Matt Smith @MSCR0]

@OpenreachHelp 2 of 2 Throughout the day you insisted to Vodafone that the dig would happen and activation would be completed. Your engineer had told me the opposite before they left. The dig team is a third party contractor and hadn't updated you since last week. Still happy with the service?

[Matt Smith @MSCR0]

@OpenreachHelp Another awesome experience yesterday. Three Openreach vans turned up with line engineers. But couldn't do anything as the dig team hadnt done their task. Waste of your time and resource and more frustration. 1 of 2

[Matt Smith @MSCR0]

@JamesMilner it's my best mates 40th next weekend and he's a huge reds fan. Any chance you and a couple of the lads could jump on a quick zoom call to wish him happy birthday. He's on his own during lockdown, so it would make his year!! Understand you get 1000s of these requests.

[Matt Smith @MSCR0]

@StravaSupport Hello, I had a free trial after joining British Cycling and thought I’d cancelled. The payment was taken for the full year today. How can I cancel and get my money back. Thanks

[Matt Smith @MSCR0]

@Liveloglobal Oh man! Thanks for coming back. How much does it costs to rent a bike for a few hours?

[Matt Smith @MSCR0]

@Liveloglobal Hi Livelo. I’m in Melbourne in early December and would be really interested in a late afternoon/early evening ride. Can you help?