msd

[msd @msdborsa]

@RoyalMail Thank you @RoyalMail @RoyalMailHelp for resolving the compensation for my lost parcel.
Appreciate the follow-up and support.
Refs: 15542–SU / 07482197
#RoyalMail #CustomerService #ThankYou

[msd @msdborsa]

@RoyalMail @RoyalMail @RoyalMailHelp
📌 If this was truly investigated, I would have heard back by now.
Sometimes silence speaks louder than an apology.
Ref: 15542–SU / 07482197
#RoyalMail #RoyalMailFail #ConsumerRights #UKPost

[msd @msdborsa]

@RoyalMail @RoyalMail @RoyalMailHelp
Weeks have passed and still no response.
A paid delivery was wrongly returned — followed by silence.
Silence isn’t a solution, it’s a tactic to wear customers down.
Ref: 15542–SU / 07482197
#RoyalMail #RoyalMailFail #ConsumerRights #UKPost

[msd @msdborsa]

@RoyalMail 4) The result: the item is lost.
Royal Mail failed to deliver and failed to return it.
It’s unfair that a paying customer bears the cost of Royal Mail’s own mistake.
I’m asking for my item or its full value to be reimbursed.
#RoyalMail #RoyalMailFail #ConsumerRights
the END

[msd @msdborsa]

@RoyalMail 3) I am the one who paid for the postage and was supposed to receive the parcel.
A second postage fee was paid and confirmed, yet Royal Mail still returned it.
Refunding postage doesn’t fix this loss.
#RoyalMail #RoyalMailFail #UKPost
Full story below ⤵️

[msd @msdborsa]

@RoyalMail 2) Royal Mail says “returned to sender,” but the seller says “nothing received.”
So there’s no delivery and no return.
The item is lost and Royal Mail must take full responsibility for this failure.
#RoyalMail #RoyalMailFail #CustomerRights
Full story below ⤵️

[msd @msdborsa]

@RoyalMail 1) Royal Mail failed to complete the delivery.
I paid in advance and even warned them not to cancel it, yet the parcel never arrived.
Ref: 15542–SU / 07482197
#RoyalMail #RoyalMailFail #ConsumerRights #UKPost
Full story below ⤵️

[msd @msdborsa]

@RoyalMail Royal Mail failed to deliver my parcel, then tried to close it with a postage refund.
The seller says “no return” the item is lost
I paid for delivery, but nothing arrived
I want either my item or a full refund
Ref: 15542–SU / 07482197
#RoyalMail #RoyalMailFail #ConsumerRights

[msd @msdborsa]

@RoyalMail Paid £18 for the item + £2.70 postage.
Royal Mail failed to deliver, didn’t return to sender — both gone.
Refunding £3.50 doesn’t fix this loss.
Refs: 15542–SU / 07482197
#RoyalMail #RoyalMailFail #CustomerService #UKPost #ConsumerRights

[msd @msdborsa]

@RoyalMail Why am I paying £24.20 (item + two postage fees)
for a parcel marked “returned to sender” when the seller got nothing?
Refs: 15542–SU / 07482197
#RoyalMail #CustomerService #ConsumerRights

[msd @msdborsa]

@RoyalMail I covered the seller’s error and paid again: total £24.20.
Yet my parcel is marked “returned to sender”; seller has nothing.
Please resolve. Refs: 15542–SU / 07482197
#RoyalMail #RoyalMailFail #UKPost

[msd @msdborsa]

@RoyalMail All fees paid via my Royal Mail account.
Instead of fixing a minor size issue, parcel marked “returned to sender”.
I’m out £24.20. Refs: 15542–SU / 07482197
#RoyalMail #CustomerService #ConsumerRights

[msd @msdborsa]

@RoyalMail 48-hour delivery from 10 Sept still unresolved.
Paid £24.20 total (item + two postage fees).
Now told “returned to sender”; seller says nothing arrived.
Refs: 15542–SU / 07482197
#RoyalMail #RoyalMailFail #UKPost

[msd @msdborsa]

@RoyalMail Paid £18 + postage £2.70 & £3.50 (= £24.20).
Told “returned to sender”, yet seller received nothing.
Refs: 15542–SU / 07482197
#RoyalMail #RoyalMailFail #CustomerService #UKPost #ConsumerRights

[msd @msdborsa]

@RoyalMail Another day, still no parcel.
I paid twice for postage — first the seller’s fault, then @RoyalMail’s.
Both payments were confirmed (Ref:15542–SU / Ref:07482197).
I’ve been patient, but this is beyond frustrating.
#RoyalMail #RoyalMailFail #CustomerService #UKPost #ConsumerRights

[msd @msdborsa]

@RoyalMail I made the payment for Ref: 15542–SU, and was informed it was confirmed under Ref: 07482197.
However, today, I learned that my parcel has been returned.
A delivery that was supposed to arrive within 48 hours on 10 September is still missing. Truly unacceptable.
#ConsumerRights

[msd @msdborsa]

@RoyalMail @RoyalMailHelp @RoyalMail
I made the payment & provided proof – confirmed under Ref: 07482197.
Yet I’m being asked to pay again for Ref: 15542–SU!
Waited 45 minutes on the phone, was told payment matched.
Now my parcel is being sent back. How is this acceptable?
#CustomerService

[msd @msdborsa]

@RoyalMail Update:
After 51 minutes on hold, I finally spoke with a RMail customer service agent who resolved my issue. ✅
They confirmed that my parcel will now be released for delivery to my address.
Reference: 07482197
Thank you for the support. 🙏
#RoyalMail #CustomerService #FeeToPay

[msd @msdborsa]

@RoyalMail @RoyalMailHelp,
Since 26 September 2025 I have been waiting for help with a Fee to Pay issue. I already paid (£3.50, Ref: 15542-SU) but the name was entered wrong.
Customer Ref: 3-1008697874552.
Please assist me, it’s been too long. 🙏
#RoyalMail #CustomerService

[msd @msdborsa]

@RoyalMail @RoyalMailHelp Hello @RoyalMailHelp,
I need help correcting a Fee to Pay payment.
Ref: 15542-SU (£3.50)
Customer Ref: 3-1008697874552
Name entered by mistake: Macide Savran → Correct: Duysak
Can you please assist me with this? Thanks.