Francine Rich

[Francine Rich @msfrich]

@Variety If a felon can be president then Spacey can be on the big screen. He’s a far better actor than the felon is a leader

[Francine Rich @msfrich]

@Kia how long should I have to wait for you guys to pay the bank for a totaled car??

[Francine Rich @msfrich]

@Cadillac @generalmotors
Looking to redeem reward points.
How many points equal $1

[Francine Rich @msfrich]

@Cadillac @Cadillac @flowcadillac @FlowAutomotive @generalmotors
I will do that if it is certain I will receive a response.

[Francine Rich @msfrich]

@Cadillac @generalmotors @flowcadillac
Let’s communicate to resolve issues in an equitable manner consistent with your brand image.

[Francine Rich @msfrich]

@junkcadillac @Cadillac Ours is a suspension issue. Apparently also very common for Cadillacs

[Francine Rich @msfrich]

@Cadillac what is my resolution when I’m treated poorly, promised a fair resolution, then told the agent was a GM employee, not Cadillac? Thoughts? I’m at a loss for next steps

[Francine Rich @msfrich]

@Cadillac @Cadillac I would DM but the last time I did that it turned into a shell game so I’m concerned. I was promised a fair resolution on Thursday and now I’m being told I was speaking to GM and not Cadillac. What’s a customer to do?

[Francine Rich @msfrich]

@Cadillac still waiting for a resolution that meets the expectation of the brand

[Francine Rich @msfrich]

I’m about to find out what happens when a phone representative makes a promise that the company won’t honor @Cadillac

[Francine Rich @msfrich]

@Cadillac please provide a mailing address that can receive certified mail

[Francine Rich @msfrich]

@Cadillac @Cadillac DM sent

[Francine Rich @msfrich]

@Cadillac do you intervene when customers experience problems at local dealerships like @flowcadillac or others?

[Francine Rich @msfrich]

@bluegreentweets Still waiting on my call back so we can also love our blue green

[Francine Rich @msfrich]

@bluegreentweets Waiting for the call back…

[Francine Rich @msfrich]

@bluegreentweets are we going to make this right?

[Francine Rich @msfrich]

@bluegreentweets Done

[Francine Rich @msfrich]

@bluegreentweets any updates?

[Francine Rich @msfrich]

@bluegreentweets DM has been sent. Help!

[Francine Rich @msfrich]

@SpiritAirlines does anyone answer the phone or chat?